question

VaibhavMishra avatar image
0 Votes"
VaibhavMishra asked AmitaMenon-3691 edited

Hyper-V Faliure on Windows 10

Hi Team

My Network had an issue and I had to do a Network Reset to fix it. After this, My Hyper-V has stopped working . Virtual Switch Manager No Longer opens and Network Sections and Firmware Sections show as failed.


20027-image.png

20005-image.png

19996-image.png

What I have tried

1 . Uninstall and Install HyperV


  1. Remove and Re-add as Admin in Hyper-V Admin Group

  2. Reset Network Multiple Times

  3. Remove and Install Hyper-V from PowerShell

What Else can be done ( Except Refreshing the PC) ?




azure-virtual-desktopwindows-10-hyperv
image.png (27.8 KiB)
image.png (55.0 KiB)
image.png (52.0 KiB)
· 2
5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

@VaibhavMishra Were you able to open the Support Ticket as requested by @XiaoweiHe-MSFT below.

If you don't have the ability to open a technical support ticket, could you send an email to AzCommunity[at]Microsoft[dot]com referencing this thread as well as your subscription ID. Please mention "ATTN: Preeti" in the subject line. Thank you for your cooperation on this matter and look forward to your reply.

Also, once you get the issue fixed, request you to reply back here on the thread with the resolution steps for the benefit of the community.

Thanks








0 Votes 0 ·

@VaibhavMishra Any update on the issue?

Please let us know if you have any further queries.

Thanks

0 Votes 0 ·
XiaoweiHe-MSFT avatar image
1 Vote"
XiaoweiHe-MSFT answered

Hi,

Please open event viewer, check "System" and "Application" and "Applications and Services Logs>Microsoft>Windows>Hyper V VMMS", check if there's any related logs, the logs may provide some clues.

Thanks for your time!


If the reply could be of help, please help to accept it as an answer, thanks for your cooperation!
Thanks for your time!
Best Regards,
Anne

5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

VaibhavMishra avatar image
0 Votes"
VaibhavMishra answered

These are some Recent Errors I see in

System Logs

  1. WLAN Extensibility Module has stopped.

Module Path: C:\WINDOWS\system32\IntelIHVRouter06.dll

  1. The virtualization-based security enablement policy check at phase 6 failed with status: {Access Denied}
    A process has requested access to an object, but has not been granted those access rights.

  2. The hypervisor did not enable mitigations for CVE-2018-3646 for virtual machines because HyperThreading is enabled and the hypervisor core scheduler is not enabled. To enable mitigations for CVE-2018-3646 for virtual machines, enable the core scheduler by running "bcdedit /set hypervisorschedulertype core" from an elevated command prompt and reboot.

  3. The driver \Driver\WudfRd failed to load for the device ACPI\INT3400\2&daba3ff&1.

  4. The driver \Driver\WudfRd failed to load for the device PCI\VEN_5853&DEV_1003\1&2d12bed1&5&03.

  5. Failed to initialize VMSwitch driver due to error {Operation Failed}
    The requested operation was unsuccessful..


  6. The VMSP service failed to start due to the following error:
    A device attached to the system is not functioning.

Hyper V VMMS

It has zero Logs

5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

jeffrey-ulatan avatar image
0 Votes"
jeffrey-ulatan answered

Hi Vaibhav,

It looks like after your network reset Windows flushed out all your hyper-v settings associated with your network adapter.

  1. Go to System > Device Manager > Network Adapters and Uninstall all your network adapters. Then click on Scan for Hardware Changes so Windows can reinstall the drivers.

  2. Open an elevated Powershell command prompt, and enter the following:

    Enable-WindowsOptionalFeature -Online -FeatureName Microsoft-Hyper-V -All

  3. Restart your PC.

Let me know if this fixes your issue.

Regards,
Jeffrey Ulatan




5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

VaibhavMishra avatar image
0 Votes"
VaibhavMishra answered

@jeffrey-ulatan

Thanks for your Response. I have tried the Above to Uninstall and Install twice . This doesnt seem to work .

Something else is broken .

Is there some Diagnostic Tool for this . How would we fix it if it would have happened on a Server Edition ?

Something else we can try ?

5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

XiaoweiHe-MSFT avatar image
0 Votes"
XiaoweiHe-MSFT answered XiaoweiHe-MSFT commented

Hi,

Please run the following command to repair Windows 10.

DISM /Online /Cleanup-Image /RestoreHealth

After then, try to re-install Hyper V again, check if it could work.

If the above method still not work, it's better to open a case with MS to collect logs for deep troubleshooting. Or you may try to re-install the OS to have a quick fix.

Below is the link to open a case with MS:

https://support.microsoft.com/en-us/gp/customer-service-phone-numbers


If the reply could be of help, please help to accept it as an answer, thanks for your cooperation!
Thanks for your time!
Best Regards,
Anne


· 2
5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

@XiaoweiHe-MSFT ,

I ran below

DISM /Online /Cleanup-Image /RestoreHealth

It returned "100 % Completed."

After the Reboot, The Screen stays the same.

Is there a Way I can open a case with MS over E-Mail ?

0 Votes 0 ·

Hi,

--Is there a Way I can open a case with MS over E-Mail ?

You can call the phone number to open case, and tell them you would like E-mail support, they will deal it properly.

Thanks for your time!
Best Regards,
Anne

0 Votes 0 ·