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RogerRoger-2394 avatar image
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RogerRoger-2394 asked JimmyYang-MSFT commented

Teams Chat not working

Hi All

One of my user is facing issue accessing Microsoft Teams. When he tries to open chat of any user in his teams they show blank i.e they dont show any chat which he has chatted earlier. the user is using outlook for mac. Experts guide me on this.

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Hi @RogerRoger-2394

Does anyone else have the same issue in your organization?

Have you tried to use Teams web client to see if it can be reproduced?

If there is no issue in Teams web client, it recommends you try to clear Teams client cache file and restart to see if it works.

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@RogerRoger-2394

It has been a while, how is everything going?
If you have any update about this issue, please feel free to post back.

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1 Answer

Tiaan avatar image
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Tiaan answered

Hi @RogerRoger-2394

Do you have the same experience use the web app for teams or on another pc?

Testing the above will help determine if its the account or device/client.

If it is the client might be worth trying clearing the cache on office for Teams on the Mac.

Regards,
T

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