Intune Autopilot stuck how to get out of it for a client

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ComputerHabit-1849 asked Mar 9, '22 Crystal-MSFT edited Mar 10, '22

Intune Autopilot stuck how to get out of it for a client

I'm learning Intune. Yesterday a bad Configuration profile was introduced into the settings and Autopilot was stuck and never got passed the User configuration policies. I ended up having to reinstall Windows from a USB just to get back in.

What can I do to get out of an Autopilot setup if it has gone bad so that i can review the system and so on?

Was rebuilding the OS from scratch the only way out?

I looked for a while for any sort of kill command but couldn't find it. I could only logout and restart.

mem-intune-general mem-intune-device-configurations mem-intune-enrollment

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Answer 1 · 2022-03-10T01:10:59.14Z

Crystal-MSFT answered Mar 10, '22 Crystal-MSFT edited Mar 10, '22

@ComputerHabit-1849, For such situation, we can set "Allow users to reset device if installation error occurs:" as Yes. If there's any failure in ESP, there will be an option "reset device". Set "Allow users to use device if installation error occurs:" to Yes to gives users the option to bypass the ESP and use their devices when an installation fails. we can see more details in the following link:
https://docs.microsoft.com/en-us/mem/intune/enrollment/windows-enrollment-status#create-new-profile

To troubleshoot Autopilot issue, here is an article for the reference:
https://oofhours.com/2020/07/12/windows-autopilot-diagnostics-digging-deeper/
Note: NOn-microsoft link, just for the reference.

Hope it can help.

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