question

ComputerHabit-1849 avatar image
0 Votes"
ComputerHabit-1849 asked Crystal-MSFT edited

Intune autopilot black screen after setup

I have very few policies setup. After running through Autopilot the system goes to a black screen. The mouse moves but nothing else. I have to power the system off and on to get in. Has anyone else experienced this?

mem-intune-enrollmentmem-autopilot
5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

Crystal-MSFT avatar image
0 Votes"
Crystal-MSFT answered Crystal-MSFT edited

@ComputerHabit-1849, Research and find some customers mentioned that it can be with the configuration profile "Interactive logon: Message text for users attempting to log on" and "Interactive logon: Message title for users attempting to log on". Could you check if we have set the profile in our environment?
https://docs.microsoft.com/en-us/windows/security/threat-protection/security-policy-settings/interactive-logon-message-title-for-users-attempting-to-log-on#security-considerations

Meanwhile, I notice it seems the login with the Azure Ad credential is failed. Here we suggest to check if the device exists in Azure Active Directory portal. What is the type? Is it Azure AD joined or Azure AD registered?

Please check the above information and if there's any update, feel free to let us know.


If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".
Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.


5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

ComputerHabit-1849 avatar image
0 Votes"
ComputerHabit-1849 answered

One hint may be that I got prompted after I power off and on the system for authentication. Like it couldn't use the existing creds used during Autopilot logon.

5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.