question

FAQer0248-4569 avatar image
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FAQer0248-4569 asked FAQer0248-4569 edited

Office Online preview error when opening a 25MB document

When I preview a document whose size larger than 25MB at first time, oos will show an error.And then I click restart button or refresh the page, the document will open at soon. And there are not errors when oos sending request to wopi host. Please help me. Thanks a lot!
181873-image.png



Version: 16.0.10383.20001

office-online-server-generaloffice-online-server-view-edit
image.png (26.5 KiB)
5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

1 Answer

emilyhua-msft avatar image
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emilyhua-msft answered FAQer0248-4569 edited

Hi @FAQer0248-4569

If there are no errors when WOPI client sending request to WOPI host, I would suggest you check the browser.

Please search CMD to open Command Prompt, enter "C:\Program Files\Internet Explorer\iexplore.exe" -extoff, press Enter key to open IE without running add-ons.
Once done, navigate to the website where you're accessing the Microsoft Word documents and see if the issue persists.

Besides, you can also try to reset IE browser or change the browser to have a check.


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· 1
5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

It can run on the old version 16.0.338.20039. However, I updated to the latest version, the bug presented. Whatever broswers I used, there was an error when I opened a doc/docx file in first time.

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