WHEA-Logger A fatal hardware error has occurred. How can I find out which piece of hardware it is?

Question

Hi,

I'm actively monitoring my event viewer since I had system crash in the past with this brand new computer I have bought 3 weeks ago.

I got an hardware error last night in the event viewer but it did not cause a system crash, but I would like to know what piece of hardware this error is referring to.

The error is:
A fatal hardware error has occurred. A record describing the condition is contained in the data section of this event.

And here is the xml detail of the error:

• <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
• <System>
  <Provider Name="Microsoft-Windows-WHEA-Logger" Guid="{c26c4f3c-3f66-4e99-8f8a-39405cfed220}" />
  <EventID>1</EventID>
  <Version>0</Version>
  <Level>2</Level>
  <Task>0</Task>
  <Opcode>0</Opcode>
  <Keywords>0x8000000000000002</Keywords>
  <TimeCreated SystemTime="2022-03-13T15:03:47.6674952Z" />
  <EventRecordID>2850</EventRecordID>
  <Correlation ActivityID="{cd03ed53-d2d2-41b2-a9a2-94cec1db2a05}" />
  <Execution ProcessID="4760" ThreadID="21424" />
  <Channel>System</Channel>
  <Computer>Hidden</Computer>
  <Security UserID="S-1-5-19" />
  </System>
• <EventData>
  <Data Name="Length">462</Data>
  <Data Name="RawData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ata>
  </EventData>
  </Event>

I am using windows 10 home 64 bits (Version 21H2 OS Build 19044.1586) and all windows updates are done.
GPU drivers are up to date and same for motherboard.

Answer 1

Hi,

We are unable to identify the detail hardware pieces which has problem only based on the event you had mentioned.

If the firmware, BIOS, chipset and other hardware driver are all updated, and as you had mentioned, it is new brought device, we would recommend you to contact the device manufacturer and ask them to help you to check the hardware health.

Best Regards,
Eve Wang

Answer 2

Hi @Oinkerino

I would advise to update all the drivers and the BIOS of your PC from Manufacturer website.

You can also troubleshoot all kinds of BSOD from here
https://support.microsoft.com/en-us/sbs/windows/troubleshoot-blue-screen-errors-5c62726c-6489-52da-a372-3f73142c14ad

Corrupted system files are one of the possible reasons why this issue is happening. Please try the below steps and see if they are helpful

Press F8 while booting your computer to access System Recovery options.
Click Troubleshoot.
Select Command Prompt.
Enter the following commands below, then press Enter after each command:
chkdsk c: /f
bootrec /fixmbr
bootrec /fixboot
bootrec /rebuildbcd
bcdboot c:\windows /s c:
sfc /scannow

DISM /Online /Cleanup-Image /CheckHealth
DISM /Online /Cleanup-Image /ScanHealth
DISM /Online /Cleanup-Image /RestoreHealth

Hope this answers your question :)
Thank you.

--
--If the reply is helpful, please Upvote and Accept as answer--

Answer 3

I had the same issue (almost). My PC was crashing everyday. I checked Event Viewer and had the WHEA Logger error. What fixed it for me was I had Nvidia Experience software installed. I uninstalled it and I haven't had an issue since.

Answer 4

Hi,
I have the same issue.
Windows 10 Pro Version 21H2 (OS Build 19044.2130).
Can someone please enlighten me on what's going on? Every day I get at least 3-4 restarts.

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">;

• <System>
  <Provider Name="Microsoft-Windows-WHEA-Logger" Guid="{c26c4f3c-3f66-4e99-8f8a-39405cfed220}" />
  <EventID>1</EventID>
  <Version>0</Version>
  <Level>2</Level>
  <Task>0</Task>
  <Opcode>0</Opcode>
  <Keywords>0x8000000000000002</Keywords>
  <TimeCreated SystemTime="2022-10-26T11:39:11.6861736Z" />
  <EventRecordID>9363</EventRecordID>
  <Correlation ActivityID="{93bf69cd-60dc-49c6-ae9e-b7c7eb3fd78f}" />
  <Execution ProcessID="5912" ThreadID="6984" />
  <Channel>System</Channel>
  <Computer>DESKTOP-6817494</Computer>
  <Security UserID="S-1-5-19" />
  </System>
• <EventData>
  <Data Name="Length">3552</Data>
  <Data Name="RawData">254329-eventid1.txt</Data>
  </EventData>
  </Event>

I've uploaded a text file because the event name length is too big and I cant post it in a comment.
Thank you

Answer 5

Hi, I have also such issue, WHEA error Event 1. Please, may you help me?

[ Name]	Microsoft-Windows-WHEA-Logger
[ Guid]	{c26c4f3c-3f66-4e99-8f8a-39405cfed220}
EventID	1
Version	0
Level	2
Task	0
Opcode	0
Keywords	0x8000000000000002		
TimeCreated			
		[ SystemTime]	2024-01-30T12:54:15.4967609Z
EventRecordID	368589		
Correlation			
		[ ActivityID]	{3d9664b2-7a36-4d92-973e-2cca1f1b725e}
Error Raw Data from event Viewer:

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Thank you!