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TFD avatar image
3 Votes"
TFD asked ·

Why not just use Stack Exchange

Why is Microsoft re-inventing wheels again? Just use Stack Exchange, or buy a "Enterprise " stack, and make it public What a waste of shareholder funds re-inventing something already very excellent and free Stack Exchange has ten years of learning in rules, UX, acceptable behavior, etc. Stack Exchange only ever came into existence because other Q&A forums where painful. On what basis does Microsoft think than can improve on the Stack overflow recipe? This is embarrassing

Microsoft would have saved it's investors a pile of cash by at least just subscribing to an "Enterprise" account on Stack Exchange, and making it public, and using Microsoft OAuth to match up accounts. Then they can apply their own perceived rules and moderation. They then have a system that works in the same excellent way as Stack Exchange does, and they don't have to re-invent the wheel, again.

Did Microsoft even talk to the Stack Exchange team? Finding bugs, like editing a post removes paragraph lines, and that Microsoft login process?

qna-feedback
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I loved SO until recently. But after multiple events that were done by the SO management, I am not so confident in their future. If you not aware about their problems see https://meta.stackoverflow.com/questions/393155/ceos-2020-kickoff-blog-where-do-you-see-stack-overflow-going/393177#393177 and many other posts on SE Meta such as https://meta.stackexchange.com/questions/334399/summing-up-the-main-issues-the-story-so-far/334400#334400

1 Vote 1 · ·

True I am a beginner and do to my lack of understanding how this system works I have been compromised by someone very important to me. I am a very strong woman I just thank god I have my sanity.Thank you all for allowing me to the new world.

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I agree with OP to a certain point. The technet forums were really showing their age, there was no way to sort replies by their scores so you had to trawl through all the low effort/useless posts and arguments. You also had MS moderators marking their own posts as answers and clearly not reading the question or locking threads (especially in the MS Community forums).

However, I think SO is great for highly specific questions and answers. With the wide range of skillsets on MS forums - from beginners to experts, I think it's more suitable to have a more relaxed system. Plus there are often many ways of achieving the same goal with MS stuff. SO can be daunting for new users (this is coming from someone who loves SO!) and more suitable for people who know exactly what they're doing and the type of answer they're looking for. Just my opinion though. ��

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yagmoth555 avatar image
0 Votes"
yagmoth555 answered ·

Hi

That move was already tried in the past.

The MSDN/TechNet forum was tied to enterprise support, as each product groups got contingents team that work for all subset of Microsoft's product. Answer time for questions was monitored for some enterprise forum. Microsoft Q&A is a logic evolution.

Why the move failed over time for the exemple I gave ? who know, but the fact that they had responds time to respect and contingent team that work 24/7 into the platform seem to not work with StackOverflow's model. (A note the CoC and such is a lot different too than on SO, as here the be nice rule is enforced, and no downvote too, so the platform, even if similar, will not have the same feeling/audiance.)

nb; I don't even talk the legal issue for the GPDR and such that Microsoft got to respect, as everything on the Microsoft platform is tied to your Microsoft's account.

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You can run you own rules on a "Enterprise" SO, you could ask SO to disable downvote (this is not a good idea) on your "Enterprise" SO

Same for legal etc, that is just politics, not functioning code, and integrated history, and logins

Probably 90+% of the potential Q&A audience use SO already, have a login, understand the editor and workings, know the bugs have been fixed etc.

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Hi, For the support my point was more that the Microsoft Account, that you use to log there, got enterprise support for some customers. A note, as you have in mind programming question, but there is the whole enterprise support forums on TechNet, that SO, or Serverfault in our case, don't handle at the moment as products team are on TechNet.

FYI - I'am moderator on ServerFault, so my opinions is really that both platform got their uses and advantages.

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saldana-msft avatar image
11 Votes"
saldana-msft answered ·

Thank you for your question @TFD and thanks as well @yagmoth555 for your answer.

We love Stack Overflow. We will continue supporting our customers who ask questions there. In the future, we will introduce a feature that points askers on Microsoft Q&A to relevant answers from Stack Overflow.

However, Stack Overflow has specific criteria about what questions are appropriate for the community and Microsoft Q&A will have a more open policy regarding this. More importantly, via Microsoft Q&A we can create unique experiences that allow us to provide the highest level of support for our customers. It is hard to get a full picture of the customer who is asking a question on Stack Overflow. But on Microsoft Q&A it will be possible to connect the asker to their actual product usage and support contract. This will enable new opportunities to offer the highest quality support.

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You can have a "specific criteria" on an "Enterprise" SO

Get with the program, devs and admins love SO, they don't like poor q&a systems, that's the whole reason SO exists!

There is no money to be made here, why are you bothering, and wasting time on this?

You could fix Teams instead?

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Thank you for the wisdom. Stay Blessed.

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Jfriend avatar image
8 Votes"
Jfriend answered ·

@TFD SO Enterprise would have been a great solution, if it supported all the requirements that we had. However, it doesn't. SO has been prioritizing SO Teams development and SO Enterprise intranet scenarios. They have different priorities and those didn't align well with the needs we have, including but not limited to support for a localized experience and broad support for a large number of languages and character sets.

FWIW, I worked at Stack Overflow for two years. We love Stack Overflow and wish them well. We will continue providing support to people asking questions on Stack Overflow. Also, we will work on matching key features on Microsoft Q&A. Because of SO's great work we know that this will keep us busy.

Joe Friend
PM Manager
Docs & Community

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And if you kill SO then what?

If you understand why SO came into being, you will understand that fundamentally a Microsoft brand Q&A will not be better, but Microsoft may kill SO due to large resources, marketing over zealousness, and lack of foresight

The world will not be a better place without tools like SO

Statements like "and wish them well." indicate you think it's OK that you compete with them, the community does not need competition, it just need continual improvement

What's next, a Khan Academy clone? A better Wikipedia ... Encarta anyone!

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Well I’m learning I am new to the game. If you feel it’s for the better of the overflow community great job.

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JoeMayo avatar image
4 Votes"
JoeMayo answered ·

Related to @saldana answer, which I upvoted, but more detail with my own thoughts.

I see too many questions on SO that I believe are viable in any normal support scenario, but get closed and downvoted because people didn't follow the rules. It's increasingly difficult to provide support for a product or get support for a product in some cases. e.g. Is a certain feature available, how to get started on something (where to look), how do I configure something via a GUI, what do others think of the way I wrote this, why did the original SDK designers do it this way... the list goes on and these are all valid questions that anyone supporting a product would be happy to answer.

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Edit the question so it doesn't get closed!

Microsoft is big enough to employ some professional editors

Having two sources of Q&A will NOT improve the situation

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That's your opinion. Because it's an opinion, it would not be a valid answer on SO.

Further, I believe your original question is valid, is one that a lot of people would be interested in seeing, and is not and should not be closed. However, on SO, unless it was on something like Meta, the original question would be closed.

In my opinion, there are a lot of questions you can't edit. e.g. if someone asks for advice on the best approach to a problem, the question gets closed.

5 Votes 5 · ·
nokcodeofc avatar image
4 Votes"
nokcodeofc answered ·

IMHO Microsoft is trying to support its customers with an Q&A platform with his own rules and plus getting the Q&A data together with other customer data from Microsoft products and services. Sum all that data and you will get business value, better customer support and so on. The whole thing isn't 100% with third party solutions, regardless of the integration method.

And yes! Both need competitors! But remember that Q&A is about Answers to Questions, and not reputation for answers. And two sources of information is always welcome.

Cheers.

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AlexDragan-9163 avatar image
3 Votes"
AlexDragan-9163 answered ·

As a Stack Overflow fan (used multiple sites from the network) and also a Stack Overflow for Teams admin, I can say that Stack is a great place to ask programming questions.

However, the rules (which are great because they prevent tearing down the community build over the years) are quite restrictive and do not allow to get answers for some particular cases:

  • a very niche context involving both development, workstation configuration etc.

  • a particular issue that is tied to a bug in some library

  • issue is more about technical support to a specific product rather than API,

In such cases, it happened to me to spend half an hour - 1h to write a question, answer to comments, made the appropriate edits. And even then, placing a bounty did not help.

So, for those working with MS products, it also makes sense to use a dedicated Q&A.

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krisrajz avatar image
2 Votes"
krisrajz answered ·

SO rules are complex and complicatedz vs QnA great place to post and get answers as you need it. I love QnA than SO.

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I agree with OP to a certain point. The technet forums were really showing their age, there was no way to sort replies by their scores so you had to trawl through all the low effort/useless posts and arguments. You also had MS moderators marking their own posts as answers and clearly not reading the question or locking threads (especially in the MS Community forums).

However, I think SO is great for highly specific questions and answers. With the wide range of skillsets on MS forums - from beginners to experts, I think it's more suitable to have a more relaxed system. Plus there are often many ways of achieving the same goal with MS stuff. SO can be daunting for new users (this is coming from someone who loves SO!) and more suitable for people who know exactly what they're doing and the type of answer they're looking for. Just my opinion though. ��

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