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CHRVSN-9278 avatar image
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CHRVSN-9278 asked YutongTie-MSFT answered

Error when migrating CustomVision project

Hi,

I am trying to migrate a project from a previous Azure Custom Vision account to my new account using the export API. After I launch the import, I can see that the status is "Importing" but after some time the status changes to "failed". I have tried many times and the problem seems to be related to one prediction iteration. When the process reaches that point it stops migrating the data.

I have been able to migrate all the pictures and tags using the python script but I want to keep my iterations.

Any clues on why I receive this error?

Regards,

azure-custom-vision
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YutongTie-MSFT avatar image YutongTie-MSFT ·

Hello @CHRVSN-9278

Thanks for reaching out to us. Are you following below guidance?
https://docs.microsoft.com/en-us/azure/cognitive-services/custom-vision-service/copy-move-projects

Is there any error message?

Regards,
Yutong

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CHRVSN-9278 avatar image CHRVSN-9278 YutongTie-MSFT ·

Hello @YutongTie-MSFT ,

Yes, I'm following that guide. I don't get any error message. When I make the post to import the project I get a 200 response with the status importing. Then, I check the status of the project and it stays in "Importing" for half an hour approximately and finally it changes to "Failed".

Thanks for your help.

Regards,

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YutongTie-MSFT avatar image YutongTie-MSFT CHRVSN-9278 ·

Sorry for your experience @CHRVSN-9278

Could you please share the Azure Subscription ID and your from/to resource name to me so that we can look into the details from the backend for your subscription and project?

I would highly recommend you to create a support ticket to connect with the support engineer to see what happened at the backend. Please let me know if you have no support plan, I am willing to enable you one to solve this issue. Thanks.


Regards,
Yutong

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1 Answer

YutongTie-MSFT avatar image
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YutongTie-MSFT answered

Sorry for your experience again @CHRVSN-9278

This should work well now. Please do have a try and let us know if you are blocked by this issue and we are willing to help you solve the issue.

Thanks a lot.

Regards,
Yutong

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