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MatthiasVeelaert-0618 avatar image
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MatthiasVeelaert-0618 asked Crystal-MSFT commented

Error with Windows autopilot - Error securing hardware (0x81039020)

Hi there,

so I am trying to set up a virtual machine with windows autopilot and I keep running into the same error on different devices as well.
Just always this error code and I don't know how to troubleshoot this or fix it.
They are clean installs of windows on hyper-v, vmware and even virtualbox as well on each one of three differen physical devices.

Error code is 0x81039020

Thanks so much and kind regards!

windows-10-generalwindows-10-setupwindows-10-hypervmem-autopilot
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1 Answer

Crystal-MSFT avatar image
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Crystal-MSFT answered Crystal-MSFT commented

@MatthiasVeelaert-0618, For the error , it seems comes when track Trusted Platform Module (TPM) key attestation, Here, please let us know which mode we choose for Autopilot, user-driven, self-deploying or pre-provisioning?
https://docs.microsoft.com/en-us/mem/autopilot/user-driven

For self-deploying and pre-provisioning mode, virtual machines aren't supported.
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https://docs.microsoft.com/en-us/mem/autopilot/self-deploying

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https://docs.microsoft.com/en-us/mem/autopilot/pre-provision

Please check the above information and if there's any update, feel free to let us know.


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@MatthiasVeelaert-0618,, Hope things are going well. If there's anything unclear of the above information, feel free to post back.

Thanks and have a nice day!

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