Problem while deleting files In OneDrive

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XenciaHasanNorthernArc-2106 asked Mar 19, '22 WendyLi-MSFT commented Apr 4, '22

Problem while deleting files In OneDrive

Hi,

My OneDrive storage was Full. So when I tried delete some unnecessary files, It failed with the below error:

Sorry, something went wrong

The server has encountered the following error(s):
customer_report_20211113.xlsx
This site has exceeded its maximum file storage limit. To free up space, delete files you don't need and empty the recycle bin.

Things I have tried from my side:

Tried Emptying the Recycle Bin, but still got the same error.
Tried Emptying the Second-Stage Recycle Bin as well.

Requesting a solution to this problem ASAP.

Thanks

office-sharepoint-online

screenshot-2022-03-19-135330.png (205.4 KiB)

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WendyLi-MSFT · Apr 04 at 08:35 AM

@XenciaHasanNorthernArc-2106 I am checking to see if you have any further questions about this thread. If you have any concerns, please feel free to reply.

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Answer 1 · 2022-03-20T05:22:16.04Z

TKujala answered Mar 20, '22

Hi @XenciaHasanNorthernArc-2106,

Have you tried the steps provided by the link below?

https://answers.microsoft.com/en-us/msoffice/forum/all/not-allowing-me-to-delete-files/26412a38-e71b-4d62-839c-c865eb0879df

You can also contact your tenant's administrator to increase the space to your OneDrive.

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Attachments: Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

Answer 2 · 2022-03-21T06:05:18.393Z

JoyZ answered Mar 21, '22 JoyZ commented Mar 23, '22

@XenciaHasanNorthernArc-2106,

Sign in to https://admin.microsoft.com as a global or SharePoint admin. (If you see a message that you don't have permission to access the page, you don't have Microsoft 365 admin permissions in your organization.)
In the left pane, select Users > Active users.
Select the user.
Select the OneDrive tab.
Under Storage used click Edit.
Select the Maximum storage for this user option, and type the storage limit that you want to use.
Click Save.

More information on changing a specific user's OneDrive storage space for your reference:

https://docs.microsoft.com/en-us/onedrive/change-user-storage

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5 |1600 characters needed characters left characters exceeded

Attachments: Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

JoyZ · Mar 23 at 07:55 AM

@XenciaHasanNorthernArc-2106,

Do you have any progress on this issue?

Please remember to update this thread if you need further assistance.

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