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SvavarEgilssonHI-1297 asked Docs-4663 answered

DPC Watchdog violation while gaming

I keep getting DPC watchdog violation while gaming. I don't play particularly demanding games and this only started happening in the past 1-2 months, but it happens almost every time.
Don't know if it is relevant but I never got this error with Windows 10, only with Windows 11.

A couple of notes:
- Everything is up to date, drivers and BIOS.
- I have tried changing the SATA AHCI controller.
- I have tried running a disk check which found nothing.
- I don't have any external hard drives, just a wireless USB mouse and wired USB keyboard. I have always used the same mouse and keyboard so I can't see that being the problem.

I don't know what to read into the logs in the Event Viewer but there seem to be many errors around 30-40 minutes before everything stops working:
185738-screenshot-2022-03-22-204040.png



EDIT: I downloaded V2 Log Collector and followed the suggested steps. The first time my computer bluescreened (so I guess it's not only happening when gaming) but here is the .zip folder from the second time:
https://drive.google.com/drive/folders/1V3j5SA-CSQvwLCd48lun_JzBloBiezGd


windows-11
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Docs-4663 answered SvavarEgilssonHI-1297 commented

Please first find replacement drivers.

Then uninstall and reinstall these drivers:


a) ibtusb.sys
Intel(R) Wireless Bluetooth


b) netwtw10.sys
Intel Wireless Adapter Driver for Windows 10 - 64 Bit


c) nvlddmkm.sys
NVIDIA GeForce GTX 1660 SUPER


https://answers.microsoft.com/en-us/windows/forum/all/updating-a-driver/a5e6345e-af9b-4099-bef0-8d22254aa1c1


For the Nvidia GPU drivers:

a) Uninstall the Nvidia GPU drivers using Display Driver Uninstaller (DDU)

b) Reinstall the Nvidia GPU driver from the Nvidia website

c) Make sure that you check the clean install box and if available install the physx driver


https://www.wagnardsoft.com/

https://www.sevenforums.com/tutorials/367109-display-driver-uninstaller-how-use.html

https://www.nvidia.com/download/index.aspx



ibtusb Intel(R) Wireless Bluetooth(R) c:\windows\system32\driverstore\filerepository\ibtusb.inf_amd64_dbbb94f869636f20\ibtusb.sys

netwtw10 ___ Intel(R) Wireless Adapter Driver for Windows 10 - 64 Bit c:\windows\system32\drivers\netwtw10.sys

nvlddmkm nvlddmkm c:\windows\system32\driverstore\filerepository\nvle.inf_amd64_bd9fe034c417866c\nvlddmkm.sys



Name [00000001] Intel(R) Wi-Fi 6 AX200 160MHz
Adapter Type Ethernet 802.3
Product Type Intel(R) Wi-Fi 6 AX200 160MHz
PNP Device ID PCI\VEN_8086&DEV_2723&SUBSYS_00808086&REV_1A\4&57B0124&0&00D8
Service Name Netwtw10.
Driver C:\WINDOWS\SYSTEM32\DRIVERS\NETWTW10.SYS (22.120.1.9, 4,69 MB (4.917.360 bytes), 12/03/2022 08:00)



Name NVIDIA GeForce GTX 1660 SUPER
PNP Device ID PCI\VEN_10DE&DEV_21C4&SUBSYS_37971462&REV_A1\4&22AA181&0&0008
Adapter Type NVIDIA GeForce GTX 1660 SUPER, NVIDIA compatible
Adapter Description NVIDIA GeForce GTX 1660 SUPER
Adapter RAM (1.048.576) bytes
Installed Drivers C:\WINDOWS\System32\DriverStore\FileRepository\nvle.inf_amd64_bd9fe034c417866c\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvle.inf_amd64_bd9fe034c417866c\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvle.inf_amd64_bd9fe034c417866c\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvle.inf_amd64_bd9fe034c417866c\nvldumdx.dll
Driver Version 30.0.14.7239
INF File oem28.inf (Section025 section)
Driver C:\WINDOWS\SYSTEM32\DRIVERSTORE\FILEREPOSITORY\NVLE.INF_AMD64_BD9FE034C417866C\NVLDDMKM.SYS (30.0.14.7239, 35,78 MB (37.515.392 bytes), 15/02/2022 21:58)



ibtusb.sys Tue Jan 25 00 : 23 : 48 2022 (61EFB394)
netwtw10.sys Thu Mar 10 10 : 15 : 21 2022 (622A495D)
nvlddmkm.sys Wed Oct 13 14 : 28 : 38 2021 (61674F86)


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Okay I have done all three now. Is there anything else?

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Reza-Ameri answered

Try open start and search for feedback and open the Feedback Hub app and report this issue.
Try report this problem to the game's manufacturer support.

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Docs-4663 answered SvavarEgilssonHI-1297 commented

Please run the V2 log collector and post a share link into this thread using one drive, drop box, or google drive:

https://www.tenforums.com/bsod-crashes-debugging/2198-bsod-posting-instructions.html

https://www.elevenforum.com/t/bsod-posting-instructions.103/


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Thank you for responding, I have followed the steps and the zipped folder is here: https://drive.google.com/drive/folders/1V3j5SA-CSQvwLCd48lun_JzBloBiezGd
I also got a BSOD while running the log collector so it seems this is not caused by gaming.

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Docs-4663 answered

Just checking if there's any progress or updates?

--please don't forget to upvote and Accept as answer if the reply is helpful--

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Docs-4663 answered SvavarEgilssonHI-1297 commented

1) Run the Lenovo Automatic Driver Update:
https://pcsupport.lenovo.com/gt/en/products/desktops-and-all-in-ones/legion-series/legion-t5-28imb05/90nc/90nc0030mw/s101a1xc/downloads/automatic-driver-update
Indicate any updates performed.


2) Make sure that the BIOS is upgraded BIOS Version/Date LENOVO O4NKT16A, 03/09/2020 > O4NKT19A 08 Jan 2021
https://pcsupport.lenovo.com/gt/en/products/desktops-and-all-in-ones/legion-series/legion-t5-28imb05/90nc/90nc0030mw/s101a1xc/downloads/ds544035-bios-for-windows-10-64-bit-legion-r5-28imb05-desktop-legion-t5-28imb05-desktop


3) Download and install Intel Driver and Support Assistant:
https://www.intel.com/content/www/us/en/download/18002/intel-driver-support-assistant.html
Indicate any additional updates performed.


4) Open administrative command prompt and copy and paste:
PowerShell $D=(New-Object -ComObject Wscript.Shell).SpecialFolders(4);Compress-Archive "%WinDir%\MEMORY.DMP" "$D\Memory_dmp"


5) For any additional BSOD:
a) post a new V2 into the newest post
b) search for C:\windows\memory.dmp > save to the downloads folder > ZIP > post a separate share link into this thread


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Thank you very much for your help. I have followed the steps and a couple of things weren't up to date it seems.

1) "No driver updates are required for your machine."
2) Lenovo vantage says i have Bios version O4NKT16QA. I have now updated the BIOS.
3) Installed Intel Driver & Support Assistant. Downloaded and installed the following:
Intel Wireless Bluetooth for Windows 10 and Windows 11
Windows 10 and Windows 11 Wi-Fi Drivers for Intel Wireless adapters

=> upgraded form version 21.60.0.4 to version 22.120.0.3 (Intel PROSet/Wireless Software)
=> installed Intel Wireless Bluetooth

Intel drivers and software are now up to date.
4) Done.
5) Will do.

I am going to give it a couple of days and see if I get another BSOD. If not, I think I can safely mark this as an answer.

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Docs-4663 answered SvavarEgilssonHI-1297 published

Nice progress.

The underlying problem should not have been fixed by the steps in the prior post as some were to generate files for troubleshooting.

One misbehaving driver was identified in the mini dumps.

Some BSOD bugchecks often have a second misbehaving driver that cannot be identified in a mini dump.

The command in step #4 was to collect a memory dump.

It can be collected manually as per step #5.

When available please post:
a) one share link for a new V2
b) a second share link with only the memory dump


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Yeah you've got it right. I was feeling super optimistic as there had not been any problems for a few hours but eventually I did get another BSOD with the same error message.
Here is the folder with the V2 Log Collector and memory.dmp file: https://drive.google.com/drive/folders/1Rhg_oIUx8ktizRs6ldVtV4XAu8qxi80_

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SvavarEgilssonHI-1297 answered

Not sure if my comment is visible/approved so I'm re-posting here. Got another BSOD and the same error code.
The V2 Log collector: https://drive.google.com/drive/folders/1nK20GbKFE4TYtQ3rdskVX0-lRWOl7c5r
The memory dump: https://drive.google.com/file/d/1Ct2an5iacZCPSqSPXNN3uyMRrx_mqu6Y/

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Docs-4663 answered SvavarEgilssonHI-1297 edited


Those were the three misbehaving drivers seen in the BSOD memory dump file.

If you've replaced them then should fix the misbehaving drivers.

That in most cases completes the BSOD troubleshooting.



Sometimes though there is malfunctioning hardware.

This would become apparent if there are recurrent BSOD despite the use of multiple driver versions.



This thread can be marked solved as at this time it appeared as misbehaving drivers and not malfunctioning hardware.



If there are new BSOD during the next week then repost into this thread.

If there are new BSOD beyond one week then open a new thread.



Use Reliability Monitor to track any unexpected shutdowns and restarts:

.https://www.howtogeek.com/166911/reliability-monitor-is-the-best-windows-troubleshooting-tool-you-arent-using/




--please don't forget to upvote and Accept as answer if the reply is helpful--



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This time the computer froze as it did before, and then restarted itself, but I did not see any BSOD. Just a black screen and then the computer restarted. Did I do something wrong installing the drivers or is it more likely a hardware issue?
V2 log: https://drive.google.com/drive/folders/12UcoJ9D758JMgoxLwXFxW0r_guhsFlfh?usp=sharing
.dmp: https://drive.google.com/file/d/1gBIHZaMs-rw9YDFHxEefyTr1Oazut2xQ/view?usp=sharing

EDIT: I may have done the last step (updating the graphics driver) improperly. I have done it again through the nvidia geforce app and ticked the clean install box.

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Docs-4663 answered

The latest BSOD displayed similar misbehaving drivers.


Using DDU clean install the Nvidia GPU drivers.

Find a different version than: 30.0.15.1215



If there are recurrent BSOD with multiple driver versions then find another GPU card for swap testing.

The card can be Nvidia or AMD.




Name NVIDIA GeForce GTX 1660 SUPER
PNP Device ID PCI\VEN_10DE&DEV_21C4&SUBSYS_37971462&REV_A1\4&22AA181&0&0008
Adapter Type NVIDIA GeForce GTX 1660 SUPER, NVIDIA compatible
Adapter Description NVIDIA GeForce GTX 1660 SUPER
Adapter RAM (1.048.576) bytes
Installed Drivers C:\WINDOWS\System32\DriverStore\FileRepository\nvleig.inf_amd64_bea51ab0b38b0af5\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvleig.inf_amd64_bea51ab0b38b0af5\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvleig.inf_amd64_bea51ab0b38b0af5\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvleig.inf_amd64_bea51ab0b38b0af5\nvldumdx.dll
Driver Version 30.0.15.1215
INF File oem12.inf (Section015 section)
Driver C:\WINDOWS\SYSTEM32\DRIVERSTORE\FILEREPOSITORY\NVLEIG.INF_AMD64_BEA51AB0B38B0AF5\NVLDDMKM.SYS (30.0.15.1215, 40,35 MB (42.310.288 bytes), 27/03/2022 16:33)




Thu Mar 17 05 : 00 : 43 2022 (623322EB)


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Docs-4663 answered SvavarEgilssonHI-1297 commented

Just checking if there's any progress or updates?

--please don't forget to upvote and Accept as answer if the reply is helpful--

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Haven't had any issues since re-installing the GPU driver again (the latest BSOD was before I re-did it) so I'm hoping that the issue is solved. The Reliability Monitor gave error LiveKernelEvent, Code 144, which is most likely a graphics card driver issue according to a quick google search. I will report back if I get another BSOD in the next couple of days but I don't think that will happen.
Thank you very much for your help in this.

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