question

DhavalDattani-0423 avatar image
0 Votes"
DhavalDattani-0423 asked LuDaiMSFT-0289 commented

Intune Company Portal Help for Ihone

Can anyone help? I have left an organization but still unable to remove my old profile from Intune Company Portal app. I have reset my iphone but still when I down intune company portal app still the old profile is showing.

mem-intune-device-configurationsmem-intune-application-management
5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

LuDaiMSFT-0289 avatar image
0 Votes"
LuDaiMSFT-0289 answered

@DhavalDattani-0423 Thanks for posting in our Q&A.

To clarify this issue, could you successfully remove the management profile in Settings > General > Device Management? If yes, after removing the profile, the device is not managed.
186695-image.png

If not, it seems that the iphone is ADE enrollment and IT configured he setting "Locked enrollment" to "Yes" in the Apple enrollment profile, so we can't remove MDM management profile manually in the iPhone.
https://docs.microsoft.com/en-us/mem/intune/enrollment/device-enrollment-program-enroll-ios#create-an-apple-enrollment-profile

Given this situation, it is suggested to contact the IT in the old organization to delete the iphone.

If there is anything update, feel free to let us know.


If the answer is the right solution, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".
Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.



image.png (47.6 KiB)
5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

DhavalDattani-0423 avatar image
0 Votes"
DhavalDattani-0423 answered LuDaiMSFT-0289 commented

I have removed this Management Profile but still in Intune App old organization profile is showing and that is why I have posted this question. I have heard/read somewhere that after leaving particular organization it take upto 2 weeks to get this app updated is that the case?

· 2
5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

@DhavalDattani-0423 What did you mean that "still in Intune App old organization profile is showing"? If possible, please show the screen shots of it.

0 Votes 0 ·

I am currently standing by for further update from you and would like to know how things are going. If you have any questions or concerns on the recent information I've provided you, please don't hesitate to let me know.

0 Votes 0 ·