question

KRISHNACHAITANYAGADUPA-1168 avatar image
KRISHNACHAITANYAGADUPA-1168 asked ·

Software Update point - critical

Software update point is in critical state.
SMS_WSUS_SYNC_MANAGER/CONTROL_MANAGER/CONFIGURATION_MANAGER are in critical state.
Don't know what is the problem.
Suddenly, software update point went into critical state.

Could any one help on this issue, please..!!!20799-1.jpg20902-2.jpg20800-3.jpg


mem-cm-generalwindows-server-update-servicesmem-cm-updatesmem-cm-site-deploymentmem-cm-osd
1.jpg (43.1 KiB)
2.jpg (46.6 KiB)
3.jpg (53.8 KiB)
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Could any one suggest on this, please...!!!

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PaulWinstanley-MVP avatar image
PaulWinstanley-MVP answered ·

Take a look at the wsyncmanager.log initially for more details on the sync failure.

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I'm attaching the log. Could you please tell, what changes need to be 21078-wsyncmgr1.txtdone?


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wsyncmgr1.txt (574.6 KiB)
KRISHNACHAITANYAGADUPA-1168 avatar image KRISHNACHAITANYAGADUPA-1168 KRISHNACHAITANYAGADUPA-1168 ·

Could any one suggest on this, please...!!!

0 Votes 0 · ·

Are you working on the log?

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FionaYan-MSFT avatar image FionaYan-MSFT KRISHNACHAITANYAGADUPA-1168 ·

@KRISHNACHAITANYAGADUPA-1168

Just checking in to see if there is any update. We haven't heard from you for a few days and would like to know the current status of the problem. Is the problem solved? Do you need any further assistance? Look forward to hearing from you.

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This issue is resolved. Thanks a lot to all for your answers.
However, application catalog web service point went into critical state now.

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FionaYan-MSFT avatar image
FionaYan-MSFT answered ·

Hi,

Thanks for posting in Q&A.

1.For the critical state of the SMS_WSUS_SYNC_MANAGER, could we check wsyncmgr.log on the site server to see if the synchronization is good?
2.For the critical state of the SMS_WSUS_CONTROL_MANAGER,could we check the WSUSCtrl.log on our site server to see whether the WSUS is healthy or not?
3.For the critical state of the SMS_WSUS_CONFIGURATION_MANAGER ,may we check the WCM.log on our site server to see if the SUP configuration and connections with our WSUS server is good?
4. Also,may we try to see if we could successfully open the WSUS console?

Hope this could help you.


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21194-wsyncmgr1.txt21176-wsusctrl1.txt21188-wcm1.txt



I'm attaching the logs. Could you please tell, what changes need to be done?

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wsyncmgr1.txt (574.6 KiB)
wsusctrl1.txt (265.5 KiB)
wcm1.txt (979.0 KiB)
KRISHNACHAITANYAGADUPA-1168 avatar image KRISHNACHAITANYAGADUPA-1168 KRISHNACHAITANYAGADUPA-1168 ·

Could any one suggest on this, please...!!!

0 Votes 0 · ·

Are you working on the logs?

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FionaYan-MSFT avatar image FionaYan-MSFT KRISHNACHAITANYAGADUPA-1168 ·

Hi ,

Thanks for posting in Q&A.

After I understand your situation, it should be caused by the WSUS problem.Generally speaking, the sup and wsus are installed on the same server.
1.If our environment is as shown below,may we try to see if we could successfully open the WSUS console?
21409-whole-environment.png

2.If our environment is as shown below,could we try to see if we could successfully remote the WSUS by the console?

21493-separate-environment.png



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DipakPathak-3505 avatar image
DipakPathak-3505 answered ·

Went through the logs you provided and looks similar in this post. Please check this out if helps.

https://social.technet.microsoft.com/Forums/Lync/en-US/f1c04329-fc6c-4f7e-a5d8-06d20c6bb930/wsus-synchronization-failed?forum=ConfigMgrCompliance

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ravikiran-2880 avatar image
ravikiran-2880 answered ·

Hi
Thank you for posting for Microsoft Q/A
please check the services and please check the iis in WSUS pool please restart the component service.

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Amitkumarsingh avatar image
Amitkumarsingh answered ·

KRISHNA CHAITANYA GADUPA,

Looks like the issue is resolved. we can close the conversation. Please raise if any issues still persist.


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