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SamParrington-2638 avatar image
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SamParrington-2638 asked Philipnicoles-8576 answered

Outlook accounts disappearing

Hi

I'm having constant issues with disappearing mailboxes. So for example I have 8 mailboxes in one Outlook profile all using IMAP

I setup all the mailboxes which will authenticate / populate / download / sync all emails and folders. Then I'll leave the machine for a day or so and then I'll open Outlook and half of the profiles will have disappeared

This has been happening for a few months I've;

  • Reinstalled Office

  • Rebuild Outlook and Windows profile

  • Ran Dism and SFC

  • Ran all OS and Office updates however this has been happening in previous versions too

  • This is also happening one other machines using the same mailboxes

  • Ran deep/thorough anti virus and malware scans

The next thing is rebuild the machine, but it's a remote machine 100 miles away from me

Can anyone help??

Regards,

Sam

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Hi @SamParrington-2638

What's your outlook version? I would like to confirm which method did you use to add the accounts, are you add them in Account settings?

According to my research, I see this thread seems discussed the similar issue accounts disappear in outlook profile, Shared inboxes disappearing after open Outlook 2016
Please Note: Since the web site is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information.

Some possible causes are mentioned in it, you could check if any similarities.
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Hi @SamParrington-2638

Is there any further update about this issue so far?

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1 Answer

Philipnicoles-8576 avatar image
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Philipnicoles-8576 answered

Sometimes Outlook emails disappear due to an issue of configuration in your settings, account inactivity, email rules set up on Outlook, and emails moved to a deleted folder.

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