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EddyCastillo-1039 avatar image
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EddyCastillo-1039 asked RahulJindal-2267 commented

Error Code 53001: My Domain Joined Device is failing the "Restricted to Domain Joined Device" Condition on Google Chrome

Hello,

I am not able to access Office 365 web applications because I keep getting error code 53001 which is of failing the "Restricted to Domain joined device" condition on google chrome. On both Microsoft Edge and Firefox, I am able to login and access all office 365 applications without failing this condition.

I was able to sign in through Google Chrome before and did most of my work through here, however, I had cleared my Google Chrome's Cache and since then I keep receiving this error. I know for a fact my device is joined into my work's Domain so I shouldn't be having this issue with Google Chrome.

Has anyone else experience this and are there any solutions to remediate this issue with Google Chrome?

mem-intune-generaloffice-exchange-server-connectivitymem-intune-device-configurationsazure-ad-conditional-accessmem-intune-conditional-access
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2 Answers

RahulJindal-2267 avatar image
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RahulJindal-2267 answered RahulJindal-2267 edited

Most likely this is due to a CA policy. I would start by checking the azure sign-in logs.

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LuDaiMSFT-0289 avatar image
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LuDaiMSFT-0289 answered RahulJindal-2267 commented

@EddyCastillo-1039 Thanks for posting in our Q&A.

As RahulJindal said, if you deploy a conditional access policy, it is suggested to check sign-in logs.
https://docs.microsoft.com/en-us/azure/active-directory/conditional-access/troubleshoot-conditional-access

Based on my research, conditional access policy's settings on windows 10+ devices work with Microsoft Edge, Chrome and Firefox 91+ browsers.
https://docs.microsoft.com/en-us/azure/active-directory/conditional-access/concept-conditional-access-conditions#supported-browsers

However, for Chrome, it is needed to install extensions. Please try to install and check if the error code still exists.
https://docs.microsoft.com/en-us/azure/active-directory/conditional-access/concept-conditional-access-conditions#chrome-support

If there is anything update, feel free to let us know.

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EddyCastillo-1039 avatar image EddyCastillo-1039 ·

Hello @LuDaiMSFT-0289,

Yes I have uninstalled and reinstalled the google chrome extension required and still no changes. I have check the sign-in logs and the reason it fails to login is because it fails the condition of not being a domain registered device. Even tho it is joined into the domain and I am able to login through Edge and Firefox.

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RahulJindal-2267 avatar image RahulJindal-2267 EddyCastillo-1039 ·

Can you elaborate on how and which extensions you are installing?

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