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LVL-5890 asked emizhang-msft commented

I don't receive the code on my Authenticator app to connect ton my device

I was going to open my onenote app when the site asked me to enter my password .So I entered but then it asked me to « type on the code displayed on my Authenticator app from my device » but I’ve never received this code .There is no other way to connect to my account .

office-onenote-client-itpro
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emizhang-msft answered emizhang-msft commented

Hi @LVL-5890,
I suggest you refer to this support article about: Frequently asked questions (FAQ) about the Microsoft Authenticator app, if it may provide some suitable solution information for authenticator app.
Just checking in to see if the information was helpful. Please let us know if you would like further assistance.


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5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

Hi @LVL-5890,
Just checking in to see if the information was helpful. Please let us know if you would like further assistance.


If the response is helpful, please click "Accept Answer" and upvote it.
Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.


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