question

RobSedgwick-6713 avatar image
0 Votes"
RobSedgwick-6713 asked SadiqhAhmed-MSFT commented

Azure spending limit not reached but subscription suspended

I set a spending limit of £125 on my MSDN account. But as soon as it goes over the credit of £40 I get the subscription suspended. It works again when I remove the spending limit, and I get billed a few pounds, but why? I am never going to exceed it, and am nowhere near when it happens with a few days left in the month.

azure-cost-management
5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

1 Answer

SadiqhAhmed-MSFT avatar image
0 Votes"
SadiqhAhmed-MSFT answered SadiqhAhmed-MSFT commented

@RobSedgwick-6713 Sorry for the inconvenience this must have caused!

I understand your concern about subscription getting suspended before reaching the spending limit. As you have mentioned it works when removed spending and you are being charged a few pounds. This seems to be unexpected behavior that needs to be investigated further to understand that root cause of the issue. This can be better handled as a support request for billing validation. Recommend you to raise an Azure billing support ticket using this link - https://docs.microsoft.com/en-us/azure/azure-portal/supportability/how-to-create-azure-support-request. The ticket enables you to work closely with the support engineers and get a quick resolution to your issue.

FYI: Azure Billing and Subscription Management support is included in the Basic Support Plan without any charge.
https://azure.microsoft.com/en-us/support/plans/


If the response helped, do "Accept Answer" and up-vote it

· 2
5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

I raised a support request and was told that the spending limit was not supported in the MSDN subscription, as follows:


Please forgive me for saying no but its just the design.


I understand you want to avoid over usage on your MSDN subscription hence you can definitely set the cap back here is guidance to avoid charges https://docs.microsoft.com/en-us/azure/cost-management-billing/manage/spending-limit


I appreciate you for understanding the design that we cant actually put a limit on limit after monetary cap is removed.


I explained only below offers types are eligible for Alert notification on usage https://docs.microsoft.com/en-us/azure/cost-management-billing/costs/cost-mgt-alerts-monitor-usage-spending

0 Votes 0 ·

Thanks for the update!

0 Votes 0 ·