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BernardMwanzaKE-5790 avatar image
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BernardMwanzaKE-5790 asked KaelYao-MSFT commented

Delay delivery plan option missing both in outlook on web and outlook client office 365

All of my users who their mailboxes is hosted in office 365 do not have DELAY DELIVERY PLAN viva insight inline suggestion option. The users are all assigned Microsoft 365 business basic license

From this Microsoft doc article, my plan looks like is supported for this feature.
https://docs.microsoft.com/en-us/viva/insights/personal/overview/plans-environments


The exchange environment is hybrid with exchange 2016.

Can anyone let me know what's wrong.

Snip for insight settings at tenant level
189808-vivainsightenabledattenantlevel.png


Snip for insight at dashboard
189883-configsettingpage.png

Snip, insight at mailbox level
189815-vivainsightmailboxlevel.png





viva-insights
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Hi @BernardMwanzaKE-5790

Here is link about the same issue for your reference: Delay Delivery Option - Microsoft Viva
If possible, please consider creating a service request in Microsoft 365 admin center to have the support take a deep look into this issue.
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