Always joined to a Teams meeting as a guest when using a specific device (android)

Raul Mocanu 36

Hello,
I have a strange situation
When I use a Samsung Galaxy S10 phone I am joining Teams meeting as a guest. Even the meetings I create.
From other devices (2 android phones, a Samsung Galaxt Tab A tablet and an Iphone) it works perfectly.

What can be the issue?
On the S10, After I am allowed in the meeting (I am joined in the lobby) everything works. If I switch from other device to the S10 it also works (I am not joined as a guest).

All phones and tablets have Teams installed, other functions working.

Thank you in advance for any help

JimmyYang-MSFT 49,031 Reputation points Microsoft Vendor

2022-04-06T08:50:33.587+00:00

Hi @Raul Mocanu

How did you join Teams meeting via this device, could you describe the details to us?

Does anyone else have the same question in this specific device?
Raul Mocanu 36 Reputation points

2022-04-07T15:08:50.947+00:00

Hi.
Joined from calendar on Teams android app, just like on the other devices.
Android / IOS on latest version on all devices
I tried also reinstalling the Teams app on the S10 without any changes
Mikko-Ville Petramo 11 Reputation points

2022-04-08T06:13:09.553+00:00

We are seeing the same issue for some users in one environment with devices listed below.

Samsung Galaxy S10 (Android 12)
Samsung Galaxy S10e (Android 12)
Samsung Galaxy A52s (Android 12)
Samsung Galaxy S8+ (Android 9)

It seems to work correctly if you use the Join button inside the Teams meeting's chat. Joining from anywhere else (i.e. Teams calendar or Outlook calendar) joins the users as guests. All the users have the latest Teams version (1416/1.0.0.2022263501) except for one user who has the previous version (1416/1.0.0.2022254101) according to Intune.
Hristian Vlaev 11 Reputation points

2022-04-11T12:47:07.993+00:00

Hello,

I have exactly the same experience on my Oneplus 9Pro running Android 12.

When I join from calendar on Teams android app it joins me as a guest.

If I open the chat window and join form there everything is OK.

The only difference I see is that there is one additional window when joining form the chat window. (see the screen below). From the calendar it joins me directly.
Mikko-Ville Petramo 11 Reputation points

2022-04-12T06:46:51.943+00:00

I tested with three previous Teams app versions on Samsung S10e (Android 12). The issue occurred on each version. Maybe the issue is tenant related as we are not seeing the issue on other tenants?
Mikołaj Fabjański 1 Reputation point

2022-04-12T09:17:25.183+00:00

I had something very similar. i can normally connect from my one plus 3T but when connecting from samsung tab i am a guest ;/
JimmyYang-MSFT 49,031 Reputation points Microsoft Vendor

2022-04-15T09:59:18.743+00:00

@Raul Mocanu

It recommends you post your issue and give the feedback in Teams mobile client like the screenshot:
Hristian Vlaev 11 Reputation points

2022-04-15T12:45:28.54+00:00

Hi,

I do not see that option, I can only send feedback. I will check with my colleagues to open ticket to Microsoft.
Mikołaj Fabjański 1 Reputation point

2022-04-15T12:51:40.24+00:00

oh please you think i never done this?! i write it because am mad, not because i believe ms care about fixing this extremely bad written software :D
JimmyYang-MSFT 49,031 Reputation points Microsoft Vendor

2022-04-22T10:18:45.65+00:00

@Raul Mocanu

All right. If you have any further question about it, please feel free to contact with us!

10 answers

Hristian Vlaev 11 Reputation points

2022-04-12T08:37:07.797+00:00

Hi,

We also tested with Oneplus 3T running Android 9 and I have the same experience.

When using personal account it is running fine.

Also we tried with an account which is outside of the Intune policy and we do not have the issue. It is also displaying the additional screen before joining which I mentioned before.

For some reason when joining via the calendar with account which is part of the Intune Security policy the popup is skipped and the user is joined as a guest.

Regards,
Hris
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1 person found this answer helpful.
Hristian Vlaev 11 Reputation points

2022-04-26T12:04:23.807+00:00

Hi,

It seems the issue is fixed with last Teams update.

Regards,
Hris
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Lukas Hennies 5 Reputation points

2023-03-29T08:43:35.9066667+00:00

I have the same issue, the workaround from Mikko Petrano works for me

It seems to work correctly if you use the Join button inside the Teams meeting's chat. Joining from anywhere else (i.e. Teams calendar or Outlook calendar) joins the users as guests. All the users have the latest Teams version (1416/1.0.0.2022263501) except for one user who has the previous version (1416/1.0.0.2022254101) according to Intune.
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1 person found this answer helpful.
Mattias Flodin 0 Reputation points

2023-03-31T06:40:22.5333333+00:00

This does not work if your meeting was created from a Teams channel (so that the chat of the meeting is connected to the channel). In that case the Join button is missing from the chat.
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Sachin Satheesan 0 Reputation points

2023-03-28T21:40:22.9033333+00:00

Is there any update on this?
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DS 5 Reputation points

2023-03-29T18:28:58.8033333+00:00

I have had the same Samsung Galaxy A13 5G for about a year now and never had this problem. However, as of yesterday 03/28/2023 I now have the same problem, now every time I join a meeting I must be admitted as a GUEST. Teams version (1416/1.0.0.2023030503/0312)

The issue began sometime mid-morning EST, no changes were made prior to the start of the problem. I've tried clearing the Teams Cache data, all data, logging out of my Microsoft account then logging back in and resyncing but the issue remains. Any suggestions are appreciated.
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Ronny 5 Reputation points

2023-03-30T07:20:23.1133333+00:00

I had the same problem after a fresh install yesterday on my Samsung M31.

I removed and re-installed the app today and then it started working normally.
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Mattias Flodin 0 Reputation points

2023-03-31T06:48:14.56+00:00

I've also removed and re-installed the app (which on Android should remove all cached data from the system), and had to log in again. But still the same problem.
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Renata Saiakhova 0 Reputation points

2023-03-30T09:45:56.77+00:00

Hello, I just discovered this issue on my Pixel4 (google phone) Android 13 version. It was working fine till yesterday, and from yesterday it has revealed this issue.
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Mattias Flodin 0 Reputation points

2023-03-31T06:42:18.65+00:00

It first happened to me after the weekend on march 27. Also Google Pixel. Did MS change something in the app? There seems to be an influx of people having this problem suddenly.

Hristian Vlaev 11 Reputation points

2023-04-14T13:43:42.8866667+00:00

Recently I again started having the issue after last update, but after reinstalling Teams the issue dissapiared.
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