question

AshleyPower-2853 avatar image
0 Votes"
AshleyPower-2853 asked DSPatrick answered

Cannot sign into Authenticator app

I just did a factory data reset and sent out my old Samsung device in which I had the Authenticator app assuming that it would have signed me out, I now have a new iPhone 13 Pro but I’m trying to use the Authenticator app to sign into my work emails and it keeps prompting me to use the Microsoft Authenticator app or verification code for mobile app in which I am not signed into either on my device so I cannot access that information and it keeps looping me through using the HTTPS://aka.ms/mfasetup link which just asks for the same information. Apparently there is absolutely no customer support phone number I can call to get help with this anybody have any news?

microsoft-authenticator
5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

1 Answer

DSPatrick avatar image
0 Votes"
DSPatrick answered

I just did a factory data reset and sent out my old Samsung device

Seems a fatal error. There is no method to transfer from android to IOS. You'll need to setup again from the service provider.

--please don't forget to upvote and Accept as answer if the reply is helpful--




5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.