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TraceyBrown-0095 avatar image
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TraceyBrown-0095 asked vipullag-MSFT commented

Cloud Service Extended Support not responding

I am migrating my Cloud Service Classic to Extended Support by redeploying my service from visual studio. In place migration was not an option as my service was older and did not run in a VNetwork. Everything in the portal looks setup correctly IP, Key vault, Load Balancer, Storage, and service is running. When I navigate to the site from a browser I get no response. How can I start troubleshooting this? Thanks

azure-cloud-services-extended-support
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@TraceyBrown-0095

Can you please share more details on this.

Site = Azure Portal or Site = Customer's page hosted in CS-ES?

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Site = Azure Cloud Service Extended Support

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I am now able to RDP into the instance and run the web app locally. When I try to run it externally by IP it logs a unhandled security exception occurred. How can I get details why this occurred. Is there logging I can turn on the capture more info.

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I have resolved the issue. Some custom code in my Visual Studio App was trying to redirect to Https. Once I set up a self signed test cert it works fine. Thanks

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@TraceyBrown-0095

Thanks for sharing the details of the issue resolution.

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1 Answer

vipullag-MSFT avatar image
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vipullag-MSFT answered

@TraceyBrown-0095

Welcome to Microsoft Q&A Platform, thanks for posting your query here.

Thanks for sharing the details, based on the details provided this seems like a application specific issue if security exception is coming.

Please check once from the application side to see if the issues get fixed.

This issue surely needs a debug to know the exact cause, requesting you to open a support case.

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