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cleisonarmandomanriqueaguirre-0715 avatar image
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cleisonarmandomanriqueaguirre-0715 asked DSPatrick commented

How can I delete the two factor authentication from my school account if I have erase all data from my Authenticator app and have no backup ?

I flashed my cellphone and all data was erased . When I want to enter my school account to some software's it asked me to enter the code from the authentication app and no more options at all . In consequence I have no access to any software where I put my school account.
Please help me .
Sincerely,
Cleison M.

microsoft-authenticator
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DSPatrick answered

You can restore from backup (assuming there was one) but make sure no accounts have been added to the newly install app. Then sign on with recovery account to do the restore.

You can recover your account credentials from your cloud account, but you must first make sure that the account you're recovering doesn't exist in the Microsoft Authenticator app. For example, if you're recovering your personal Microsoft account, you must make sure you don't have a personal Microsoft account already set up in the authenticator app. This check is important so we can be sure we're not overwriting or erasing an existing account by mistake.
https://support.microsoft.com/en-us/account-billing/back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40

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cleisonarmandomanriqueaguirre-0715 answered DSPatrick commented

I have no BACKUP . I recommend Microsoft made it mandatory because we will have the same problems in the future . Is there any option available? . I ve never have issues with Microsoft but this is the first time and I may change to MAC instead .

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With no backup to restore from the only other method is to use the service provider's methods of account recovery.

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I asked my service provider and they told me they cant do anything . I used that account for several services and its bad news for me all this situation . I suggest Microsoft make a strong environment for School accounts . Its sad all this situation .

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DSPatrick avatar image DSPatrick cleisonarmandomanriqueaguirre-0715 ·

You can provide this feedback via the feedback hub
https://support.microsoft.com/en-us/windows/send-feedback-to-microsoft-with-the-feedback-hub-app-f59187f8-8739-22d6-ba93-f66612949332

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