your account has been locked

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GlennMaxwell-2309 asked Apr 7, '22 WendyLi-MSFT edited May 2, '22

your account has been locked

Hi all

i am using exchange 2016 hybrid environment. i have an external contact created lets say user1@somedomain.com. One of my user has shared files to thise external user from sharepoint and onedrive . When the external user tries to access the sharepoint url and one drive url. he is getting the error, your account has been locked out. i have checked in Azure AD and i dont see there is any block signin for the user. experts guide me.

office-sharepoint-online office-exchange-online-itpro office-sharepoint-server-itpro

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Answer 1 · 2022-04-07T09:14:32.87Z

EchoDu-MSFT answered Apr 7, '22 WendyLi-MSFT edited May 2, '22

Hi @glennmaxwell-2309 ,

Is your environment SharePoint Online or SharePoint Server?

If using SharePoint Online, check to see if set Conditional Access policy. For more information, please see "Block access to SharePoint for specific users“ article.

Open the Azure Active Directory admin center as a Global Administrator >> Enterprise applications >> Conditional Access

If a conditional access policy is set, you can choose to disable this policy or delete it.

Reference:

Conditional Access: Block access

Thanks,
Echo Du
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EchoDu-MSFT · Apr 12 at 09:17 AM

Hi @glennmaxwell-2309 ,

Is there anything else I can help with regarding this issue?

You can comment us at any time and we will continue to follow up.

Thanks,
Echo Du

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WendyLi-MSFT · Apr 15 at 10:08 AM

@GlennMaxwell-2309 Have you tried Echo's answer? If you have doubts about this thread, please feel free to reply.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

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