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TheresaBaima-9681 avatar image
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TheresaBaima-9681 asked ChristyZhang-MSFT edited

Authenticator app doesn't show code for Office 365 email

I cannot log into my Office 365 email address. It keeps asking for a 6 digit code from the Authenticator app. When I go to the app, I can produce an 8 digit code for a Gmail address but I cannot even select the Office 365 email address. Do I need to remove the Office 365 account and add it back in for it to work again?

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AndyDavid answered ChristyZhang-MSFT commented

If you do, you will have to re-register your MFA. Do you have access to do that?

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I do not unfortunately. I have contacted our HR to get in contact with IT. I hope they can help with that. Thank you for the heads-up!

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Good sharing!

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