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HristijanStojanoski-9708 avatar image
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HristijanStojanoski-9708 asked sikumars-msft commented

Azure AD Connect startup error

[ 1] [INFO ]
[08:28:21.510] [ 1] [INFO ] ================================================================================
[08:28:21.510] [ 1] [INFO ] Application starting
[08:28:21.510] [ 1] [INFO ] ================================================================================
[08:28:21.510] [ 1] [INFO ] Start Time (Local): Fri, 08 Apr 2022 08:28:21 GMT
[08:28:21.510] [ 1] [INFO ] Start Time (UTC): Fri, 08 Apr 2022 06:28:21 GMT
[08:28:21.510] [ 1] [INFO ] Application Version: 1.4.18.0
[08:28:21.510] [ 1] [INFO ] Application Build Date: 2019-09-17 14:28:15Z
[08:28:22.617] [ 1] [INFO ] Telemetry session identifier: {81e343d9-6c7f-4882-9ae7-723013311294}
[08:28:22.617] [ 1] [INFO ] Telemetry device identifier: O5tvDxHqZ8TRIAIdsu9SmNgdglHxbJtLaTC7aXHjZ9k=
[08:28:22.617] [ 1] [INFO ] Application Build Identifier: AD-IAM-HybridSync master (3269c5022)
[08:28:23.132] [ 1] [INFO ] machine.config path: C:\Windows\Microsoft.NET\Framework64\v4.0.30319\Config\machine.config.
[08:28:23.132] [ 1] [INFO ] Default Proxy [ProxyAddress]: <Unspecified>
[08:28:23.132] [ 1] [INFO ] Default Proxy [UseSystemDefault]: Unspecified
[08:28:23.132] [ 1] [INFO ] Default Proxy [BypassOnLocal]: Unspecified
[08:28:23.132] [ 1] [INFO ] Default Proxy [Enabled]: True
[08:28:23.132] [ 1] [INFO ] Default Proxy [AutoDetect]: Unspecified
[08:28:23.132] [ 1] [INFO ] Default Proxy [UseDefaultCredentials]: False
[08:28:23.163] [ 1] [VERB ] Scheduler wizard mutex wait timeout: 00:00:05
[08:28:23.163] [ 1] [INFO ] AADConnect changes ALLOWED: Successfully acquired the configuration change mutex.
[08:28:23.194] [ 1] [INFO ] RootPageViewModel.GetInitialPages: Beginning detection for creating initial pages.
[08:28:23.226] [ 1] [ERROR] Caught an exception while creating the initial page set on the root page.
Exception Data (Raw): System.InvalidOperationException: There is an error in XML document (0, 0). ---> System.Xml.XmlException: Root element is missing.
at System.Xml.XmlTextReaderImpl.Throw(Exception e)
at System.Xml.XmlTextReaderImpl.ParseDocumentContent()
at System.Xml.XmlReader.MoveToContent()
at Microsoft.Xml.Serialization.GeneratedAssembly.XmlSerializationReaderPersistedStateContainer.Read4_PersistedStateContainer()
--- End of inner exception stack trace ---
at System.Xml.Serialization.XmlSerializer.Deserialize(XmlReader xmlReader, String encodingStyle, XmlDeserializationEvents events)
at Microsoft.Online.Deployment.Types.PersistedState.MicrosoftOnlinePersistedStateProvider.Deserialize[T](String path)
at Microsoft.Online.Deployment.Types.PersistedState.MicrosoftOnlinePersistedStateProvider.Load()
at Microsoft.Online.Deployment.OneADWizard.UI.WizardPages.RootPageViewModel.GetInitialPagesCore()
at Microsoft.Online.Deployment.OneADWizard.UI.WizardPages.RootPageViewModel.GetInitialPages()
[08:40:08.381] [ 1] [INFO ] Opened log file at path C:\ProgramData\AADConnect\trace-20220408-082821.log

azure-active-directoryazure-ad-connectazure-ad-password-hash-sync
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sikumars-msft avatar image
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sikumars-msft answered

Hello @HristijanStojanoski-9708,

Thanks for reaching out and apologize for the delayed response.

As far as I can see, you are running the Azure AD connect application Version 1.4.18.0, which is a two-year-old version and notably, there were some known issues with older version of sync tool. Therefore, would request you to upgrade the Azure AD Connect to avoid such issues.

Here is detailed guidance on how to upgrade from previous version of Azure AD connect. If you experience any issue with upgradation then you must contact MS support for assistance but in case if you don't have support plan but have active Azure subscription associated with your Azure AD tenant, then I can help you with crating one-time free support for you. Hope this helps.



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HristijanStojanoski-9708 answered sikumars-msft commented

Hello @sikumars-msft,

I tried to install v1.6 but it says that AAD is only supported on Windows Server 2012 or higher, im using Windows Server 2008.
Can i install on Windows Server 2008 or i need to upgrade Windows Server?

Best regards,

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Sorry for the delayed response.

To use Azure AD Connect V1.6, you must upgrade your Windows server. The supported operating systems are Windows Server 2012 R2, Windows Server 2016, Windows Server 2019, and Windows Server 2012.

For more information about Azure AD Connect, please refer to https://docs.microsoft.com/en-us/azure/active-directory/hybrid/how-to-connect-install-prerequisites.

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