Nothing Deploying from Intune (Other tenant)

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DaltonReeves-6672 asked Apr 12, '22 LuDaiMSFT-0289 commented Apr 19, '22

Nothing Deploying from Intune (Other tenant)

I've got a client that I need to deploy a script to all their machines, they are Azure AD only machines, Intune is all connected from what I can tell, but this client has never used it. I've been in our Intune for 5 years and never have a problem, but for some reason, even after an hour this script -- mind you its the same script we use on our end -- will not deploy.

I also checked services and it doesn't appear the Microsoft Intune Management Extension is present on the machine and never installs.

I tried pushing the Extension via the .msi from a manual installer and it at least shows "waiting for install information". Is there some super long delay the first time you rip an intune script or app? Been at this for so long I forgot how it was when it wasn't developed?

We even pushed a basic compliance policy and it doesn't look like thats working either.

mem-intune-enrollment

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Answer 1 · 2022-04-13T02:15:36.367Z

LuDaiMSFT-0289 answered Apr 13, '22 LuDaiMSFT-0289 commented Apr 15, '22

@DaltonReeves-6672 Thanks for posting in our Q&A. From your description, did you mean that the Intune Management Extension isn't installed automatically when deploying Powershell scripts via intune? If there is anything misunderstanding, please correct me.

Generally, Intune Management Extension will be installed automatically when deploying win32 app or Powershell scripts via intune. To clarify this issue, we appreciate your help to collect some information:
1.Please refer to the following article to check if the device meets the prerequisites.
https://docs.microsoft.com/en-us/mem/intune/apps/intune-management-extension#issue-intune-management-extension-doesnt-download
2.Please check if there is any error message about it in the Event Viewer > Applications and services log > Microsoft > Windows > Microsoft-Windows-DeviceManagement-Enterprise-Diagnostics-Provider > Admin.

If there is anything update, feel free to let us know.

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LuDaiMSFT-0289 · Apr 15 at 02:20 AM

@DaltonReeves-6672 I am currently standing by for further update from you and would like to know how things are going. If you have any questions or concerns on the recent information I've provided you, please don't hesitate to let me know.

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Answer 2 · 2022-04-15T17:41:00.863Z

DaltonReeves-6672 answered Apr 15, '22 LuDaiMSFT-0289 commented Apr 19, '22

@LuDaiMSFT-0289 the extension finally loaded, but the script never pushed. So Im guessing this only installed because I used a manual MSI to push the extension to the machine and even that took several hours to deploy, so "something" is working, but not like our main tenant.

I never had success getting this identical script to push or even give me a fail/success for the end points it was pushed to.

I went to Event Viewer to check the logs you mentioned and that location 100% does not exist on my current local (which works with intune just fine) or any laptop of ours here or in that tenant, so not sure what to make of that.

I greatly appreciate the help thus far.

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LuDaiMSFT-0289 · Apr 18 at 04:14 AM

@DaltonReeves-6672 Thanks for your update. Did you mean that there is Intune Management Extension installed on the device, but the Powershell script doesn't show fail or success in intune portal? If there is anything misunderstanding, please correct me.

It seems that the device didn't get the script. It is suggested to try to restart the device or restart the Intune Management Extension service to get the script. And then check if there is success status in monitor > device status or user status.

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DaltonReeves-6672 LuDaiMSFT-0289 · Apr 18 at 01:45 PM

@LuDaiMSFT-0289 - correct the intune management extension did install. However even after 10+ reboots and countless syncs and restarts of the Intune Management Extensions the script never installs. Plus I've put this user on 3 laptops at this point and none of them get the script.

Ive verified the user is in the group that the script is pushed to as well. They are licensed with a O365 Biz Premium license and Intune never shows a success OR fail - just nothing.

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LuDaiMSFT-0289 DaltonReeves-6672 · Apr 19 at 01:35 AM

@DaltonReeves-6672 Honestly, I couldn't repeat this situation because it works well in my lab. Given this situation, it is needed to check more detailed information based on your specific environment. With Q&A limitation, Q&A is not the good channel for such issue. It is suggested to create an online support ticket to get more accurate help. Here is the support link:
https://docs.microsoft.com/en-us/mem/get-support

Thanks for your understanding and hope everything goes well with you.

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