Can’t add account. Your device is managed by your organization, only a work account can be added.

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RohitRadhakrishnan-7943 asked Apr 14, '22 LuDaiMSFT-0289 commented Apr 25, '22

Can’t add account. Your device is managed by your organization, only a work account can be added.

For Personally enrolled work profile type enrollment ,unable to add another unmanaged work account on Microsoft Outlook app for Android

The pop up shows this message:

Kindly help. Thanks

office-outlook-itpro mem-intune-general mem-intune-application-management

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Answer 1 · 2022-04-14T09:54:11.783Z

LuDaiMSFT-0289 answered Apr 14, '22 LuDaiMSFT-0289 commented Apr 25, '22

@RohitRadhakrishnan-7943 Thanks for posting in our Q&A.

For this issue, please check if there is any app configuration policy about outlook deployed to the android device. Based on my research, if we set "Allow only work or school accounts" to "require", it will only allow a single corporate account to be added to Outlook for Android. Please refer to this article.

Hope it will help.

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LuDaiMSFT-0289 · Apr 18 at 02:34 AM

@RohitRadhakrishnan-7943 I am currently standing by for further update from you and would like to know how things are going. If you have any questions or concerns on the recent information I've provided you, please don't hesitate to let me know.

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LuDaiMSFT-0289 LuDaiMSFT-0289 · Apr 25 at 01:37 AM

@RohitRadhakrishnan-7943 Haven't heard from you for some time. I am checking this thread, if you have a chance to review this thread, please check if my reply is helpful.

Thanks for your kindness in advance. : )

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