Teams Number

Question

Hello Teams Community,

Please I need your help on this issue.

We have a user called Alex who was assigned a phone number +44207xxxx229 but it has changed to +44209xxxx913.

The issue is that the number for on our users has changed automatically, please see screenshot below:

This was previously +44207xxxx229 and this same correct number is also on the user’s AD account.

We’d like to know why and how this number has changed automatically.

Answer 1

Hi @IBN

I found you phone number type is direct routing. Could you check if you create the Number Translation Rules policy in your phone number?

To get it , you could run the following command to get translation rules assigned to the SBC:

Get-CsTeamsTranslationRule  

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Answer 2

Hi @IBN

Sorry for misunderstand the translation rules meaning!

Yes, you're right. I checked again and found your phone number has been changed in Teams admin center, not during call process.

Based on my knowledge, If a user or resource account has a phone number set in Active Directory on-premises and synched into Microsoft 365, you can't use Set-CsPhoneNumberAssignment to set the phone number. You will have to clear the phone number from the on-premises Active Directory and let that change sync into Microsoft 365 first.