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RobertCarey-4426 avatar image
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RobertCarey-4426 asked Crystal-MSFT edited

How to setup outlook easier for end users

We are in a business environment, we use exchange 2013 or earlier when logging into outlook for users, is there a way to bypass having to go through advanced setup each time a user has to use a new station? Currently users call in each time they get to a station they have now logged into outlook

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Hi @RobertCarey-4426 ,

Welcome to our forum!

is there a way to bypass having to go through advanced setup each time a user has to use a new station?

Would you like to tell me what's the "new station"? Is it the Outlook client in new computer?
And what do you mean about "advanced setup"? Is it displayed as the following window when you configure your account as POP or IMAP?
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If not, please provide the screenshot about it for our better research. (In order to avoid the disclosure of your privacy, please remember to hide your personal information).

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We have to click advanced options - let me set up manually then click exchange 2013 or earlier.

Our end users switch between different Win 10 desktops as they travel to some of our different sites. Each time they use one of these desktops for the first time , they have to call in so we can do these steps for them



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ChristyZhang-MSFT avatar image
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ChristyZhang-MSFT answered ChristyZhang-MSFT commented

Hi @RobertCarey-4426 ,

Thanks for your reply!

According to the first picture you provided, i notice that you are using Microsoft 365 account, right?
If so, have you tried to click "Connect" below instead of clicking "advanced options - let me set up manually"?

If you don't want to click "advanced options - let me set up manually", it's suggested that you could add your account via Control Panel>Mail>Show Profiles>add>type a name for the profile>Email Accounts... and then enter your account information.
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We are not using office 365 it is the default selection we click exchange 2013 or earlier, then it logs them in and we sign into their microsoft account for licensing. We must do the advanced options each time in order for their email to load properly. If we just hit connect it will not populate their emails it will load outlook but it will be empty

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Hi @RobertCarey-4426 ,

Sorry that i didn't notice that you mentioned at the beginning of your post that you were connecting to Exchange 2013. It's also suggested that you could add your account as i mentioned above via Control Panel>Mail>Show Profiles>add>type a name for the profile>Email Accounts...

In addition, considering that the screenshot you provided contains personal information, I have hidden it in order to avoid privacy disclosure. Please remember to hide your personal information before uploading.

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So there is no way to avoid this at all? either will have to use advanced options or through control panel-mail?

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Philipnicoles-8576 answered

More information in this official document on https://support.microsoft.com/en-us/office/best-practices-for-outlook-f90e5f69-8832-4d89-95b3-bfdf76c82ef8

Please read and If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

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