question

JohnChaffinch-0859 avatar image
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JohnChaffinch-0859 asked emilyhua-msft answered

Excel Clipboard Errors when Sysmon is running as a service

Has anyone else seen an issue in Excel when you are trying to move data between cells (Repro Steps below)? All basic troubleshooting steps (disabled Addins, etc.) have been completed.

Office 365 x64 (Semi-Annual Channel)

Highlight cell data
Click outline of highlighted data
Message appears that there is an issue with the clipboard and you can not copy data.

office-excel-itprowindows-sysinternals-sysmon
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Hi @JohnChaffinch-0859
Could you please tell us more details?
Such as how did you highlight the cell data, via changing the text color, using Conditional Format or others?

It seems that I can not reproduce your issue.
193313-7.gif

Any updates, welcome to post back.

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7.gif (140.6 KiB)

Hi @JohnChaffinch-0859
How is it going on about this issue?
Any updates or issues, welcome to post back.

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@emilyhua-msft

I was offline all weekend. We are doing simple drag drop on the worksheet.

"Left click a cell or left click and hold and drag cells.
Then left click(not in the corner) drag into another cell(s)."

I'm wondering if the issue is the config file we are using for Sysmon is causing?

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1 Answer

emilyhua-msft avatar image
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emilyhua-msft answered

Hi @JohnChaffinch-0859

Thanks for your reply.

I'm wondering if the issue is the config file we are using for Sysmon is causing?

Currently, it is difficult to say that this configuration file for Sysmon caused the problem. But please make sure there is no program that to monitors the clipboard.
If conditions permit, I would suggest you use commands to change the configuration to default settings, or uninstall Sysmon.

Besides, I also suggest you go to Windows Settings > System > Clipboard, then turn off Clipboard history and clear Clipboard Data.


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