Only people with access to this org can join its meetings when joining with an account that is not work or school

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JonMercer-8382 asked Apr 14, '22 JonMercer-8382 commented Jul 25, '22

Only people with access to this org can join its meetings when joining with an account that is not work or school

We have people that we send Teams meeting join requests that are outside of the company. If they join the meeting with their work or school domain account, it works fine. If they join with their gmail, hotmail, or such, it fails saying Only people with access to the org can join its meetings.

Allow anonymous people to join the meeting is enabled.

I tested it with my hotmail.com and school account. It worked fine with my school account, though I had to let myself into the meeting from the lobby. When I switched to using my hotmail account, it gave the above error.

We would like to be able to use Teams to interview and doing welcome to the company for new remote employees before they get their hardware, but currently unable to even though from what I have seen from multiple documents it should work with the allow anonymous guests enabled, so having to use Zoom.

Could there be something I am missing that is not allowing people that don't have work or school accounts to join meetings?

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YukiSun-MSFT · Apr 15 at 06:04 AM

Hi @JonMercer-8382,

Could there be something I am missing that is not allowing people that don't have work or school accounts to join meetings?

As far as I know, turning on "Allow anonymous people to join the meeting" in the meeting policy should be enough. But as indicated in this document, in order to join the meeting as an anonymous user, users need to click the link in the meeting invitation and then refer to instructions in Join a meeting without a Teams account to join the meeting.

I tested on my end with my personal outlook.com account and that's exactly I experienced. After clicking the meeting link, a web page launched and I can proceed to choose option like "Continue on this browser", enter a name and click "Join Now", waiting at the lobby for the meeting organizer to admit:

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JonMercer-8382 YukiSun-MSFT · Apr 15 at 03:22 PM

That is what I did also, and as soon as I put in my name, and selected Join Now, it gave me the message that I was not allowed when using my hotmail.com account.

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YukiSun-MSFT JonMercer-8382 · Apr 18 at 07:54 AM

Hi @JonMercer-8382,

The meeting policy with "Allow anonymous people to join the meeting" enabled is exactly the policy assigned to the users in your organization, right? To check which meeting policy is being applied to a user, you can go to Teams admin center > Users > Manage Users, select the user, click Policies > Meeting policy.

If this has already been confirmed, it's suggested to try disabling the option "Allow anonymous people to join the meeting", then turning on it again, wait for some time and see if there would be any difference.

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Answer 1 · 2022-04-20T06:56:33.883Z

YukiSun-MSFT answered Apr 20, '22

There is two area's that has to be enabled to allow anonymous guests. One is under Participants and Guests, and there is also another one under Meetings Settings, which I was sure was on before, but it wasn't.

Thanks @JonMercer-8382 for the share!

By the way, since the Microsoft Q&A community has a policy that "The question author cannot accept their own answer. They can only accept answers by others.". and according to the scenario introduced here: Answering your own questions on Microsoft Q&A, I would make a brief summary of this thread:

[Only people with access to this org can join its meetings when joining with an account that is not work or school]

Issue Symptom:
We have people that we send Teams meeting join requests that are outside of the company. If they join the meeting with their work or school domain account, it works fine. If they join with their gmail, hotmail, or such, it fails saying "Only people with access to the org can join its meetings". "Allow anonymous people to join the meeting" is enabled in Meeting policy.

Solution:
There is two area's that has to be enabled to allow anonymous guests. One is under Participants and Guests, and there is also another one under Meetings Settings.

Meeting policies:
Meeting settings:

You could click the "Accept Answer" button for this summary to close this thread, and this can make it easier for other community member's to see the useful information when reading this thread. Thanks for your understanding!

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Answer 2 · 2022-07-24T08:24:11.85Z

AbdulhamedElfsatwi-1794 answered Jul 24, '22 JonMercer-8382 commented Jul 25, '22

The answers and MS recommendation confused me,

then you will get this

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JonMercer-8382 · Jul 25 at 03:27 PM

I am not to surprised that enabling anonymous guests to enter meetings would lower the security score, since you lose some control over who can join meetings as a M365 admin.

A lot of organizations have this feature turned off like you do. What would be nice if it is possible is allowing the permission for guests to join meetings with non-company accounts, that are created by certain people such as HR or hiring managers, and no one else.

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