My subscription was disabled without any reason. I paid the bill just one day before it disabled. And the way supporters deal the problem is so bad and impolite. Is it the way you treated the people paying money to you?

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AprilRobinson-8328 asked Apr 15, '22 AprilRobinson-8328 edited Apr 17, '22

My subscription was disabled without any reason. I paid the bill just one day before it disabled. And the way supporters deal the problem is so bad and impolite. Is it the way you treated the people paying money to you?

My subscription was disabled without any reason. I paid the bill just one day before it disabled.
I open the support ticket, going live chat and the supporter told me to wait for him to check. After that, my ticket was closed and just ended with a reply that they cannot re-enable the subscription. Even the live chat closed without any reason. Just like I was talking with bots. Is it the way you support people, paying money for you and got the VMs shutdown unexpectedly, and ending chat without saying anything to me?

not-supported-azure

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kobulloc-MSFT · Apr 15 at 04:32 PM

What happens if my account is disabled?
What should you do if you find that your account has been disabled for a violation of the Terms of Service?

Review the Terms of Service - Make sure that you review the Terms of Service so that you are aware of anything that may constitute a violation and take corrective action: Microsoft Azure Legal Information / Microsoft Azure Offer Details / Azure Terms of Service (you'll need to scroll down a bit)
Check your email - For many violations of Terms of Service, you should receive an email sent to the address associated with your Azure subscription that provides additional information so that you can correct the violation. Check your email to see what action needs to be taken.
Create a support request - Violations are reviewed by our security team but if you feel that your case needs to be revisited, create a support ticket. You can do this either online or through the portal by searching for Help + support and clicking on Create a support request (Issue type: Subscription management / Problem type: Re-enable my subscription).

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AprilRobinson-8328 kobulloc-MSFT · Apr 17 at 09:41 AM

I created a support request, and also opened a chat. After I said about the case, the supporter just tell me to wait and after a few minutes he closed the chat and also mark the request "closed" with a bot answer saying "Hello,

Thanks for reaching out to Microsoft Azure support. Sorry we were unable to verify your account information. Based on this, the earlier decision remains and your account will stay closed.  Please understand that security checks like these are in place to protect the quality and integrity of the Azure service.

Thanks for understanding.

Azure Support
"
This is ridicilous, I even don't know which terms I have violated. and the supporter quality is so bad that is likely bot.
Specially, I just paid bill right before this happended. It looks like that you are being impolite, close account right after I paid bill without any reason.

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