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AlexBenz-3569 avatar image
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AlexBenz-3569 asked JimmyYang-MSFT commented

Teams error code 530003

Hi there!

I am trying to help a user get teams on their phone however we are running into an issue. We add the user in teams, do the Company Portal Setup, install the management profile, and when we go back to teams, it says "Sign in error" and then kicks us back to the company portal app. The company portal app say device not registered and when we try to check the settings again it loads for a minute and then says it again. We have confirmed that she has a 6 digit code that does not repeat numbers or go in sequential order, and that should be the only requirement.

We have tried removing and re-adding the phone in the MFA settings, starting from scratch several times, and removing her old phone from her list of devices, but nothing seems be working. We still get stuck at "this device is unregistered"

193389-device-is-not-registered.jpg


office-teams-windows-itpro
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Hi @AlexBenz-3569

Does anyone else have the same problem in your organization?

Do you check if the Access has been blocked due to conditional access policies?


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ricardosolisvillegas-4678 avatar image
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ricardosolisvillegas-4678 answered AlexBenz-3569 commented
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Thank you for the input. I will look into this with her and get back to you.

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Thanks for that and please keep us posted about it!

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@AlexBenz-3569

It has been a while, how is everything going?
If you have any update about this issue, please feel free to post back.

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User has been out for a week, but I should be helping them out today. I will let you know

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AlexBenz-3569 avatar image
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AlexBenz-3569 answered JimmyYang-MSFT commented

OK, after looking into this issue and bringing in multiple other techs, we are still unable to figure out this issue. It appears that her phone is simply not appearing in Microsoft Azure. Her old device is in there, but I have disabled it after confirming that the one listed in Azure is not the new phone. So the real question now is why the phone is not connecting to Azure, and how do we connect it up? Something is currently blocking it, and I need to find out what

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ricardosolisvillegas-4678 avatar image ricardosolisvillegas-4678 ricardosolisvillegas-4678 ·

Hi @AlexBenz-3569

Did you review the info given before?

BR,

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AlexBenz-3569 avatar image AlexBenz-3569 ricardosolisvillegas-4678 ·

Yes, and yes. Both of these things have been done. Please let me know if you have any other questions, and thank you for continuing to help with this issue

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