Teams error code 530003

Question

question

AlexBenz-3569 asked Apr 15, '22 JimmyYang-MSFT commented May 4, '22

Teams error code 530003

Hi there!

I am trying to help a user get teams on their phone however we are running into an issue. We add the user in teams, do the Company Portal Setup, install the management profile, and when we go back to teams, it says "Sign in error" and then kicks us back to the company portal app. The company portal app say device not registered and when we try to check the settings again it loads for a minute and then says it again. We have confirmed that she has a 6 digit code that does not repeat numbers or go in sequential order, and that should be the only requirement.

We have tried removing and re-adding the phone in the MFA settings, starting from scratch several times, and removing her old phone from her list of devices, but nothing seems be working. We still get stuck at "this device is unregistered"

office-teams-windows-itpro

device-is-not-registered.jpg (203.4 KiB)

· 1

5 |1600 characters needed characters left characters exceeded

Attachments: Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

JimmyYang-MSFT · Apr 18 at 08:14 AM

Hi @AlexBenz-3569

Does anyone else have the same problem in your organization?

Do you check if the Access has been blocked due to conditional access policies?

0 ·

Answer 1 · 2022-04-18T03:26:59.05Z

ricardosolisvillegas-4678 answered Apr 18, '22 AlexBenz-3569 commented Apr 22, '22

Hello @AlexBenz-3569

Thanks for your post!

I have found the article and hope this may help you.... See it below:

https://www.manageengine.com/products/active-directory-audit/kb/azure-error-codes/azure-ad-sign-in-error-code-53003.html#:~:text=Error%2053003%20-%20Access%20has%20been%20blocked%20due,under%20the%20Activity%20section%20of%20Azure%20Active%20Directory.?msclkid=2b4cc077bec711ecb96d7a2f427f82b4

BR,

· 4

5 |1600 characters needed characters left characters exceeded

Attachments: Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

AlexBenz-3569 · Apr 18 at 03:13 PM

Thank you for the input. I will look into this with her and get back to you.

0 ·

ricardosolisvillegas-4678 AlexBenz-3569 · Apr 20 at 06:29 AM

Thanks for that and please keep us posted about it!

0 ·

JimmyYang-MSFT AlexBenz-3569 · Apr 22 at 09:05 AM

@AlexBenz-3569

It has been a while, how is everything going?
If you have any update about this issue, please feel free to post back.

0 ·

AlexBenz-3569 AlexBenz-3569 · Apr 22 at 12:37 PM

User has been out for a week, but I should be helping them out today. I will let you know

0 ·

Answer 2 · 2022-04-22T17:22:34.587Z

AlexBenz-3569 answered Apr 22, '22 JimmyYang-MSFT commented May 4, '22

OK, after looking into this issue and bringing in multiple other techs, we are still unable to figure out this issue. It appears that her phone is simply not appearing in Microsoft Azure. Her old device is in there, but I have disabled it after confirming that the one listed in Azure is not the new phone. So the real question now is why the phone is not connecting to Azure, and how do we connect it up? Something is currently blocking it, and I need to find out what

· 6

5 |1600 characters needed characters left characters exceeded

Attachments: Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

ricardosolisvillegas-4678 · Apr 22 at 06:11 PM

Hi @AlexBenz-3569

Have you used Intune on your mobile device?

https://docs.microsoft.com/en-us/mem/intune/enrollment/device-enrollment-program-enroll-ios

BR,

0 ·

ricardosolisvillegas-4678 ricardosolisvillegas-4678 · Apr 23 at 08:38 PM

Hi @AlexBenz-3569

Did you review the info given before?

BR,

0 ·

AlexBenz-3569 ricardosolisvillegas-4678 · Apr 25 at 11:59 AM

Yes, and yes. Both of these things have been done. Please let me know if you have any other questions, and thank you for continuing to help with this issue

0 ·

Show more comments

question