Cloud Services Integration & Anywhere access not working on new Server 2016 Installation

Question

question

MattSmith-8565 asked Apr 16, '22 ChrisWY27 commented 5 days ago

Cloud Services Integration & Anywhere access not working on new Server 2016 Installation

I'm not sure if anyone can help or has the answers and i've tried everything and all fixes from various posts.

I'm getting these errors on a fres install of server essentials 2016 on two different servers.

So after installation i go onto the dashboard to set up the Office 365 intergration and the Azure backup but nothing is loading it just keeps spinning around under the Microsoft Cloud Services Integration.

The second problem i have is setting up anywhere access for the first time, i click the configure tab and the pop up comes to set it up so i click next and i get An error occured while setting up your domain.

I'm not sure if something is corrupt or whether a role is missing for both these features not to be working.

Screenshots below

If anyone has any ideads then great. Again this is a fresh install. I've tried using both the origial CD and a downloaded ISO from Microsoft.

Thanks,

Matt

windows-server-2016 windows-server-essentials

cloud.jpg (16.4 KiB)

anywhere.jpg (24.9 KiB)

5 |1600 characters needed characters left characters exceeded

Attachments: Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

Answer 1 · 2022-05-04T19:40:15.893Z

ChrisWY27 answered May 4, '22

For what it's worth I can't renew (or even release) my previously set up domain. Despite being supported until 2027 I'm not sure M$ will keep all features working until then

5 |1600 characters needed characters left characters exceeded

Attachments: Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

Answer 2 · 2022-05-09T04:44:31.733Z

BrianStevens-4677 answered May 9, '22

Had the same problem with Anywhere Access and resolved it with the following registry fixes Apr 3, 2021 but today I see I have the same problem again! My DNS is not being updated and I can't release the domain or do a repair. I haven't used remote services since Mar 8th so not sure when it broke.

Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft.NETFramework\v2.0.50727]
"SystemDefaultTlsVersions"=dword:00000001
"SchUseStrongCrypto"=dword:00000001

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft.NETFramework\v4.0.30319]
"SystemDefaultTlsVersions"=dword:00000001
"SchUseStrongCrypto"=dword:00000001

[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft.NETFramework\v2.0.50727]
"SystemDefaultTlsVersions"=dword:00000001
"SchUseStrongCrypto"=dword:00000001

[HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft.NETFramework\v4.0.30319]
"SystemDefaultTlsVersions"=dword:00000001
"SchUseStrongCrypto"=dword:00000001

5 |1600 characters needed characters left characters exceeded

Attachments: Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

Answer 3 · 2022-05-09T07:11:23.507Z

MattSmith-8565 answered May 9, '22 BrianStevens-4677 commented May 9, '22

I'm not sure when mine broke.

I've done an inplace upgrade and a fresh installation and i still get the same problems, can't integrate Azure Directory, Office 365 or get the anywhere access working.

Don't think MS will be fixing this.

Thanks.

· 1

5 |1600 characters needed characters left characters exceeded

Attachments: Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

BrianStevens-4677 · May 09 at 05:29 PM

Yes I was synching passwords between my server and my O365 accounts at one time but on Sep 28, 2021 I finally gave up when I found this: https://docs.microsoft.com/en-us/answers/questions/470385/the-windows-server-essentials-service-cannot-synch.html

0 ·

Answer 4 · 2022-05-09T17:57:38.383Z

BrianStevens-4677 answered May 9, '22

I used to do password synching between my server and my O365 accounts but gave up on Sep 28, 2021 after reading this: https://docs.microsoft.com/en-us/answers/questions/470385/the-windows-server-essentials-service-cannot-synch.html

However today I read later comments from that post and it seems the AD Sync issue has been resolved on the back end. So I re-activated AD Sync for my accounts and changed my password from the Dashboard and it did update the password for my AD account on the cloud!!! Next I'll get a user to change their own password from Windows 10 and see if that updates the cloud. Will report back on that later.

5 |1600 characters needed characters left characters exceeded

Attachments: Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

Answer 5 · 2022-05-09T19:28:26.133Z

BrianStevens-4677 answered May 9, '22

Probably because I had to attach the O365 account again in the Dashboard the second user was prompted to change her password as soon as she logged on. That went well and the password was updated in the cloud. When she opened Outlook it prompted for and accepted her new password so the sync worked! Looks like AD Synching is working here again. Now if we could just get DDNS updates and Anywhere Access to work again. :-(

5 |1600 characters needed characters left characters exceeded

Attachments: Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

Answer 6 · 2022-05-14T23:40:26.457Z

BrianStevens-4677 answered May 14, '22 ChrisWY27 commented 5 days ago

Problem solved!!! Yesterday at 8AM EST my server Health Report said "The dynamic DNS information cannot be updated". Today there was no such error and just now I was able to access the remote web site and RDP into my desktop. I thought all my attempts to release, repair and even change domains would surely screw something up but it did not and I didn't have to do anything so it must have been a failure at Microsoft. Thank goodness it is fixed!

· 9

5 |1600 characters needed characters left characters exceeded

Attachments: Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

MikeWelch-1685 · May 25 at 08:41 PM

Is it still working? I was following this thread and got involved with other things, when I returned to server setup I'm still getting the same error trying to setup Anywhere Access ("Setup Your Domain Name" dialog) with "The domain name was not setup for your server" and "an unknown error occurred". Thanks!

1 ·

BrianStevens-4677 MikeWelch-1685 · May 31 at 05:27 PM

Yes everything is still working.

0 ·

ChrisWY27 BrianStevens-4677 · Aug 07 at 09:49 PM

@MikeWelch-1685 - I just enabled Anywhere Access on a fresh Server 2016 Essentials Install. You still need to run the powershell commands first that resolves the Anywhere Access issue from last here as noted in Tobias' reply here: https://docs.microsoft.com/en-us/answers/questions/318584/are-the-problems-with-remotewebaccesscom-domain-an.html

After that reboot and the Anywhere Access wizard should work, or at least it did for me.

0 ·

Show more comments

Answer 7 · 2022-05-15T22:22:01.423Z

JesseFlintoff-4117 answered May 15, '22 MattSmith-8565 commented Aug 11, '22

Hi there,

Did you get the office 365 integration working?

· 8

5 |1600 characters needed characters left characters exceeded

Attachments: Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

BrianStevens-4677 · May 16 at 01:31 AM

I got 365 integration working again 6 days ago.

0 ·

JeremyPrestidge-0555 · May 21 at 08:40 AM

Brian - what did you do to get it working? Mine is still doing the spinning thing without loading the microsoft cloud services integration section?

0 ·

BrianStevens-4677 JeremyPrestidge-0555 · May 21 at 03:10 PM

As I recall in the Dashboard I went to Services/Active Directory and re-enabled it since I had previously disabled it when the problem arose. Then I had to reconnect the user accounts of course. Still in the Dashboard I assigned new passwords to each user and verified that the O365 password had changed as well. In one case I didn’t change the password in the Dashboard but had the user log in to her desktop and change her password under Windows 10. This new password also synched to O365 automatically so either way works. By the way, I had read from another user’s post that changing passwords might be required.

Good luck.

0 ·

MattSmith-8565 BrianStevens-4677 · May 23 at 07:01 AM

The problem is we don't see anything under the Microsoft Cloud Services integration to enable / disable it. It is just spinning around like in my first screenshot and none of the services are listed.

0 ·

Show more comments

Answer 8 · 2022-08-12T15:41:06.66Z

MattSmith-8565 answered 6 days ago

I've been checking over the logs, especially the dashboard log and I've noticed the below. As you can see the link is broken, I think this file usually downloads your dashboard config files which would be stored in C:\ProgramData\Microsoft\Windows Server\Data\Cloud

I seen a post regarding this issue early last year but can't find it.

Shouldn't be getting this error on a fresh install though.

[4976] 220812.150339.2283: FwlinkHelper: Failed to get forwarded link from fwlink https://go.microsoft.com/fwlink/?LinkID=785361 with error The request was aborted: Could not create SSL/TLS secure channel..
[4976] 220812.150339.2283: OnlineServicesConfigFile: Failed to refresh cloud service environment file because the download address cannot be retrieved.
[4976] 220812.150339.2598: FwlinkHelper: Failed to get forwarded link from fwlink https://go.microsoft.com/fwlink/?LinkID=785361 with error The request was aborted: Could not create SSL/TLS secure channel..
[4976] 220812.150339.2598: OnlineServicesConfigFile: Failed to refresh cloud service environment file because the download address cannot be retrieved.
[4976] 220812.150339.2598: Homepage: Failed to create task for Microsoft Cloud Services Integration due to the error: System.ArgumentNullException: Value cannot be null.
Parameter name: s
at System.IO.StringReader..ctor(String s)
at System.Xml.XmlDocument.LoadXml(String xml)
at Microsoft.WindowsServerSolutions.Dashboard.Addins.ExternalOnlineServicesSubGroupTaskFactory.GetResourceName(String elementId)
at Microsoft.WindowsServerSolutions.Dashboard.Addins.ExternalOnlineServicesSubGroupTaskFactory.CreateTasks()
at Microsoft.WindowsServerSolutions.Dashboard.Addins.Views.TaskStatusListView.<>c_DisplayClass23_0.<RefreshSubGroup>b_1(Object sender, DoWorkEventArgs args)

5 |1600 characters needed characters left characters exceeded

Attachments: Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

question