Windows Server 2016 failed to install Cumulative Update . Error 0x80248007

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AZhou-3265 asked Apr 18, '22 RitaHu-MSFT edited Apr 26, '22

Windows Server 2016 failed to install Cumulative Update . Error 0x80248007

I dont know why i cannot install these two months Cumulative Update for Windows Server 2016. I have tried to used "windows troubleshoot", "DISM", "SFC" and etc. But none of the were able to help.

"Installation Failure: Windows failed to install the following update with error 0x80248007": 2022-04 Cumulative Update for Windows Server 2016 for x64-based Systems(KB5012596)

windows-server-update-services

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Answer 1 · 2022-04-19T02:49:05.023Z

RitaHu-MSFT answered Apr 19, '22 AZhou-3265 edited Apr 25, '22

@AZhou-3265
Where did your Windows Server 2016 Server get updates from? Have you tried to download the KB5012596 from Microsoft Update Catalog and install the update manually?

Here is explanation of the error code:
0x80248007 -2145091577 WU_E_DS_NODATA The information requested is not in the data store.

It seems that the Server failed to install the update due to the corrupted update files. Please try to follow the link to reset Windows Update components and then try to download the update from Microsoft Update Catalog. Last we could try to install it again.

Hope the above will be helpful. Please keep us in touch if there are any updates or questions of the case.

Have a great day.

Best regards,
Rita

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AZhou-3265 · Apr 19 at 01:26 PM

same thing even manually install.

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RitaHu-MSFT AZhou-3265 · Apr 21 at 06:07 AM

Hello @AZhou-3265
In order to help me research further, please try to share the windowsupdate.log. We could run the get-windowsupdatelog to get the log file.

Note that the log file will be placed into the desktop by default.

Best regards,
Rita

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Answer 2 · 2022-04-22T02:53:10.84Z

RitaHu-MSFT answered Apr 22, '22 RitaHu-MSFT edited Apr 26, '22

@AZhou-3265
It seems that the device are pointed to the WSUS Server by ip address not FQDN. It is not recommended to point the devices to the WSUS Server by ip address.
Reference screenshot in my lab:

Best regards,
Rita

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RitaHu-MSFT · Apr 26 at 01:35 AM

@AZhou-3265
Is there any updates of the case? Please try to follow my suggestions to change the IP address to FQDN if the issue haven't been resolved right now.

Thanks for your time and have a great day.

Rita

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