question

RafaelRodriguez-2443 avatar image
0 Votes"
RafaelRodriguez-2443 asked SadiqhAhmed-MSFT commented

Microsot Azure Backup server on Server 2016 can't protect Hyper-V VMs

New installation of MABS v3 (13.0.415.0). Azure Backup Agent version 2.0.9173.0 and shows registered in management tab.

Windows Server 2016 is completely up to date according to Windows update (14393.5066).

When I'm creating the protection group, select a Hyper-V VM and I get error ID:31313:




One or more prerequisites for protecting this data source is missing.
Ensure that the following prerequisite software is installed on SERVERXXXXX:

Windows Server 2008 with
Knowledge Base article 948465 (http://support.microsoft.com/kb/948465)
AND
Knowledge Base article 971394 (http://support.microsoft.com/kb/971394)
- OR -
Windows Server 2008 R2 with
Knowledge Base article 975354(http://support.microsoft.com/kb/975354)


If you have already installed the required prerequisite, refresh the agent status in the management tab and try again.


ID: 31313

windows-server-2016azure-backup
5 |1600 characters needed characters left characters exceeded
Toggle Comment visibility. Current Visibility: Visible to all users

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

1 Answer

LimitlessTechnology-2700 avatar image
0 Votes"
LimitlessTechnology-2700 answered SadiqhAhmed-MSFT commented

Hello @RafaelRodriguez-2443

Initially you will need to make sure that those KB are installed in the system reported (for example SERVERXXXXX in your post), and then ensure that you have uninstalled the agent and installed it again (not reinstall over).

If the updates are installed and the agent uninstalled/installed again and the issue persists, there should be some agent reporting issue regarding that machine, for which you can directly change the status in the SQL backend. From SQL Management Studio (which is installed along with MABS). Steps:

-From SSMS ensure that the instance MSDPMINSTANCE is attached
-Open a new query and input:
use dpmdb
Update tbl_am_installedagent
Set ServerAttributes = 31
Where deleted = 0 and serverid in (select Serverid from tbl_am_server where serverName = '<YOURSERVER.DOMAIN.LOCAL>')

Please note that you need to change <YOURSERVER.DOMAIN.LOCAL> for the FQDN of the server reported in the ID31313 error.

Hope this helps with your query,

--If the reply is helpful, please Upvote and Accept as answer--

· 2
5 |1600 characters needed characters left characters exceeded
Toggle Comment visibility. Current Visibility: Visible to all users

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

RafaelRodriguez-2443 avatar image RafaelRodriguez-2443 ·

Believe it or not, I was going to show someone else at the office and the problem is gone now.
Didn't reboot the server, haven't touched it since I had the issue.

Thank you for your reply Limitless.

0 Votes 0 ·
SadiqhAhmed-MSFT avatar image SadiqhAhmed-MSFT RafaelRodriguez-2443 ·

Thanks for the update. Glad to know the issue is resolved now.

0 Votes 0 ·