Graph API - convert from docx to pdf is not working

Question

question

07768592 asked Apr 19, '22 saldana-msft edited 3 days ago

Graph API - convert from docx to pdf is not working

Hi there,

I am using graph api on my server to convert from msoffice file to pdf file.

Converting a typical docx file to a pdf file works fine.

But even though it's less than 1MB in size, docx files with math symbols don't work

The using api is as follow:

https://graph.microsoft.com/v1.0/users({my ID})/drive/items/{fileId}/content?format=pdf

The error response is as follow:

"error": {
"code": "generalException",
"message": "Error from Office Service. Url=https://wordcs.officeapps.live.com/document/export/pdf HttpCode=InternalServerError cert=subject:;thumbprint: ResponseHeaders=X-ErrorCode: WordConversionTimedOut\r\nX-ClientCorrelationId: b60e4e7c-94b5-4203-8371-920d8f2d53c5\r\nX-ServiceCorrelationId: b60e4e7c-94b5-4203-8371-920d8f2d53c5\r\nX-ErrorCategory: Fatal\r\nX-IsRetriable: False\r\nX-ConversionTimeInMs: 28046.3516\r\nX-FileDownloadTimeInMs: 281.2552\r\nCache-Control: private\r\nDate: Tue, 19 Apr 2022 07:23:25 GMT\r\nServer: Microsoft-IIS/10.0\r\nX-AspNet-Version: 4.0.30319\r\nX-Powered-By: ASP.NET\r\n",
"innererror": {
"code": "OfficeConversion_Fatal"
}
}

microsoft-graph-files microsoft-graph-notes

· 11

5 |1600 characters needed characters left characters exceeded

Attachments: Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

ZehuiYaoMSFT-7151 · Apr 19 at 09:54 AM

Hello, @07768592, do you mean converting a docx file with math symbols to pdf will give the error? But I tested locally it works fine.

0 ·

ZehuiYaoMSFT-7151 ZehuiYaoMSFT-7151 · Apr 20 at 02:03 AM

Hello @07768592, would you mind providing some contents that contain math symbols in you docx file? SinceI tested it locally with a docx file that contains math symbols and it worked fine, I want to figure out if there are some symbols that are not recognized in Graph.

1 ·

07768592 ZehuiYaoMSFT-7151 · Apr 20 at 04:49 AM

Hi @ZehuiYaoMSFT-7151

I'm sorry for the late reply.

There is no problem with the file with some math symbols.

An error occurred while testing with a docx file larger than 300KB containing math symbols.

If you give me an email, I will give you a docx file with math symbols.

0 ·

Show more comments

Answer 1 · 2022-04-19T10:21:50.72Z

SrinivasaRaoDarna-MSFT answered Apr 19, '22 07768592 commented Apr 20, '22

Hi @07768592,

Based on my test with driveitem-get-content-format, it works fine see my test result.

 GET /drive/items/{item-id}/content?format={format}

Also, the observations on the logs indicate, the error status code [302] generalException and the Graph API returned the response from the word online workload must have timed-out to convert the file.

Try with increasing the request time for the request

Hope this helps.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have further questions about this answer, please click "Comment".

817357-download-pdf.jpg (42.8 KiB)

· 1

5 |1600 characters needed characters left characters exceeded

Attachments: Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

07768592 · Apr 20 at 12:20 AM

Hi @SrinivasaRaoDarnaMSFT-7657

Thanks to your answer.

But, I said in a question as you can see, common files work well.

Only docx files containing a lot of mathematical symbols have errors

0 ·

question