Excel has stopped working

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StevenBradt-6754 asked Apr 19, '22 emilyhua-msft commented Apr 25, '22

Excel has stopped working

Repaired office 365
works in safe mode
disabled all add-ins
It is not a specific file, any file open causes the issue.
Word, and Powerpoint work fine, with no issues.

Fault bucket 1680282135455775529, type 5
Event Name: BEX
Response: Not available
Cab Id: 0

Problem signature:
P1: EXCEL.EXE
P2: 16.0.15028.20204
P3: 6250e4df
P4: unknown
P5: 0.0.0.0
P6: 00000000
P7: 0357e314
P8: c0000005
P9: 00000008
P10:

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERD4E9.tmp.WERInternalMetadata.xml

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_EXCEL.EXE_e4135d4fe1d8f6a28fd8768527ef83f5dd549d_00000000_7122a279-1cb2-4f2d-8975-fa906fe1e400

Analysis symbol:
Rechecking for solution: 0
Report Id: 2c510921-9ae4-4ea3-b3bc-05aa82f28449
Report Status: 268435552
Hashed bucket: ed2e11046f6ecaad57518fb31e46bb29
Cab Guid: 0

office-excel-itpro

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Attachments: Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

Answer 1 · 2022-04-20T03:15:30.37Z

emilyhua-msft answered Apr 20, '22 emilyhua-msft commented Apr 25, '22

Hi @StevenBradt-6754

Was any Office update, Windows update, or third-party software installed before this issue occurred?

works in safe mode, disabled all add-ins

Do you mean that Excel works fine in Safe mode, but you have disabled all add-ins?
If so, please locate to C:\Users\<User Name>\AppData\Roaming\Microsoft\Excel\XLSTART and C:\Program Files\Microsoft Office\root\Office16\XLStart, check whether there are some files, such as .xlsm files, then you can temporarily move them elsewhere.

Then I suggest you go to Registry Editor, locate to Computer\HKEY_CURRENT_USER\Software\Microsoft\Office\Excel\Addins, check whether there is "LoadBehavior" for each registry entry under "Addins", then make sure the data value for "LoadBehavior" is 0.
(Serious problems might occur if you modify the registry incorrectly. Before you modify it, please remember to back up the registry for restoration in case problems occur.)

Besides, I suggest you run following commands in Command Prompt.
dism /online /cleanup-image /scanhealth
dism /Online /cleanup-image /checkhealth
dism /online /cleanup-image /restorehealth

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Attachments: Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

emilyhua-msft · Apr 25 at 02:23 AM

Hi @StevenBradt-6754
How is it going on about this issue?
Any updates welcome to post back.

0 ·

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