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66304432 asked JimmyYang-MSFT commented

Teams App crashes

Hello Teams Community,


Please I need your help on this.


I have a user who reported this issue to us.


Their teams crashed during mid-call. This was after the Teams camera wasn’t working.

office-teams-windows-itpro
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1 Answer

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JimmyYang-MSFT answered JimmyYang-MSFT commented

Hi @66304432

Does this issue persist all the time?

Are there any error messages when Teams app crashes?

To exclude the client issue. it firstly recommends you try to use Teams web client to see if this issue can be reproduced. If there is no issue in Teams web client, then try to follow these steps to clear your client cache file and restart it:

https://docs.microsoft.com/en-us/microsoftteams/troubleshoot/teams-administration/clear-teams-cache#clear-teams-cache-in-windows


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@66304432

It has been a while, how is everything going?
If you have any update about this issue, please feel free to post back.

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