question

here is the error screen

Hello Robertomartinez,

The reasons for that type of error in the Scan to Folder operation may be different, this is why I would opt for a holistic approch of settings that may resolve your issue:

1:Password protected sharing
Open Start > Settings > Network & Internet > Status
Scroll to the bottom
Click Network and Sharing Center

Click Change advanced sharing settings
Expand All Networks
Under Password protected sharing
Switch between 'Turn on password protected sharing and Turn off password protected sharing'
Then choose 'Turn off password protected sharing'
Then click 'Save changes'

2:configure SMB1
Press Windows key + R
Type: optionalfeatures.exe
Hit Enter

Scroll down to SMB 1.0/CIFS File Sharing Support
Tick the SMB 1.0/CIFS Client
Untick SMB 1.0/CIFS Automatic Removal and
Untick SMB 1.0/CIFS Server

Click OK
Restart if prompted.

1. Additional troubleshooting steps you can attempt:

• shut all computer and network gear down.
  

• Try browsing to some of the computers manually, press Windows key + R, type: \\computername, hit Enter
  

• Press Windows key + R
  Type: services.msc
  Hit Enter

1. Start the "Function Discovery Provider Host" and "Function Discovery Resource Publication" services, and then set them toAutomatic (Delayed Start).
   

2. When you open Explorer Network, enable network discovery when you are prompted.

Press Windows key + X > computer management-->shared folders--> choose the shared folder, right click it then click Properties > Share Permissions -->protection that everyone can read and execute, see folder contents and read permissions.

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already try all that and still not working here is the error I'm getting on EWS