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hisea-4310 asked YutongTie-MSFT edited

unity used text to speech sdk on android platform was Connection failed

195135-39r2wjmns7hskxla4d.png



how do i solution this bug?
sdk:text to speech sdk(unity package)
platform:android runtime

azure-speechazure-iot-sdkwindows-subsystem-for-android
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Hello @hisea-4310

Thanks for reaching out to us here and sorry for your experience. It seems the error is an internal error about the connection, could you please let me know how you are connecting the service and inputting your Subscription ID and Keys? It will be very helpful for me to get more details abou the error so that I can reproduce.

Regards,
Yutong

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hisea-4310 answered YutongTie-MSFT commented

i'm confirm Subscription ID and Region is right.
because this script is run unity editor si right.
my mobile connection also right.

SubscriptionKey = "**def75904c411191d1b51fccce7f*";
Region = "eastasia"

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Hello @hisea-4310

Do you mind sharing the code sample/ guidance/ reference to me so that I can reproduce on my end? Thanks a lot.

Regards,
Yutong

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how do i send to you my sample preject?

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my unity sample is zip.
what are you email?
I will send email to you.

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Hello @hisea-4310

Thanks for your prompt response, I would highly recommend you create a support ticket for this so that our support engineer can debug your issue within security environment and protect your data safety, please share the ticket to me so that I can track and help from my side as well.

If you have no support plan, I am happy to create a free ticket for you to make your project safety and solve this issue. Please let me know.

Regards,
Yutong

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hisea-4310 answered

this is android runtime log.
195450-logfile.txt





logfile.txt (65.0 KiB)
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