question

johnjohn-0472 avatar image
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johnjohn-0472 asked YiLu-MSFT commented

Create a new guest account and then directly invite the guest account to a SharePoint site is not working

We have a SharePoint site named "tgbtgb" which only allow sharing with existing guests, as follow:-

enter image description here

Now we wanted to invite a new external user. so we did these steps:-

1) Inside azure portal we create a new guest account as follow:-

195257-image.png

2) then once the account got created (before the user access the invitation link) >> we add the external user to a SharePoint group under the above site >> where the user got directly added to the SharePoint group.

3) now the external user got 2 emails, as follow:-

195264-image.png

&

enter image description here

After that the external user accept the first invitation and got registered as guest. but the second email, had no link to the site, as the site name tgbtgb is not clickable! + also when the user try to navigate to the site by typing the site url inside the browser, the user got this error message:-

195283-image.png

although when i checked the external user permission inside the SharePoint site >> i got that the user already have Edit permission as follow:-

195284-image.png

so not sure what is going on? why the user can not access the site he has edit permission on ? also when the invitation email has the site title as UN-clickable? Thanks


office-sharepoint-onlineazure-active-directoryoffice-sharepoint-server-administration
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I am currently looking into this issue and will give you an update as soon as possible.

Thank you for your understanding and support.

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@YiLu-MSFT thanks any update of this? Thanks

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1 Answer

YiLu-MSFT avatar image
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YiLu-MSFT answered YiLu-MSFT commented

Hi @johnjohn-0472
Per my test, I could invite guest users to my sharepoint site normally. Each user no matter internal or external will receive an email like this:

196024-image.png


You could test this for other guest users, or use a different site to see whether this issue persist.


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image.png (9.0 KiB)
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5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

Hi @johnjohn-0472
I am looking forward to your feedback if there is any update.
Please remember to update this thread if you have any progress.

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