MS Teams Dial Out not working

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66304432 asked Apr 22, '22 JimmyYang-MSFT commented May 4, '22

MS Teams Dial Out not working

Hello Teams Community,

Please I need your help on this.

We recently purchased the Dial-Out feature for MS Teams. Calling out from Teams is not working.

Here is the screenshot

office-teams-windows-itpro

image.png (36.8 KiB)

image.png (19.5 KiB)

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JimmyYang-MSFT · Apr 25 at 06:04 AM

Hi @66304432

What is your purchased dial-out feature in your description?

Are you call the external user from Teams client?

Could you provide your license in your organization to us?

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66304432 JimmyYang-MSFT · Apr 25 at 02:18 PM

Hello Thank you for the reply.

Here is the license we purchased

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image.png (105.4 KiB)

JimmyYang-MSFT 66304432 · Apr 28 at 10:22 AM

@66304432

You could run the following command to check your dial out policy:
Get-CSOnlineDialOutPolicy -Identity Global

Each parameter you could find from the following picture：

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image.png (85.1 KiB)

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Answer 1 · 2022-04-22T16:17:43.24Z

ricardosolisvillegas-4678 answered Apr 22, '22 ricardosolisvillegas-4678 commented Apr 26, '22

Hello @66304432

Thanks for your post.

Is this happening when using MS teams web browser or using MS teams app?
Is this license for Direct routing or calling plan?

BR,

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66304432 · Apr 25 at 02:21 PM

Thank you for your reply.

It is happening on the Teams Desktop app.

Here is the license we purchased

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image.png (105.4 KiB)

ricardosolisvillegas-4678 66304432 · Apr 26 at 03:21 AM

Thanks a lot for your response.

Did you check if the users are assigned to TeamsAudioconferencingPolicy?

Or

Did you configured a custom policy?

BR,

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