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66304432 avatar image
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66304432 asked JimmyYang-MSFT commented

MS Teams Dial Out not working

Hello Teams Community,


Please I need your help on this.


We recently purchased the Dial-Out feature for MS Teams. Calling out from Teams is not working.

Here is the screenshot

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Hi @66304432

What is your purchased dial-out feature in your description?

Are you call the external user from Teams client?

Could you provide your license in your organization to us?

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66304432 avatar image 66304432 JimmyYang-MSFT ·

Hello Thank you for the reply.

Here is the license we purchased

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@66304432

You could run the following command to check your dial out policy:
Get-CSOnlineDialOutPolicy -Identity Global

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Each parameter you could find from the following picture:

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ricardosolisvillegas-4678 answered ricardosolisvillegas-4678 commented

Hello @66304432

Thanks for your post.

Is this happening when using MS teams web browser or using MS teams app?
Is this license for Direct routing or calling plan?

BR,

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Thank you for your reply.

It is happening on the Teams Desktop app.

Here is the license we purchased

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Thanks a lot for your response.

Did you check if the users are assigned to TeamsAudioconferencingPolicy?

Or

Did you configured a custom policy?

BR,

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