Hello, this is a brand new PC.
When I tried to update Windows, this error appeared:
What may be causing this?
This is my Windows version:
Any help to troubleshoot and solve this, please? I am trying to update since yesterday.
Please perform the following steps:
1) Open administrative command prompt and type or copy and paste:
msdt.exe -id WindowsUpdateDiagnostic
sfc /scannow
dism /online /cleanup-image /restorehealth
For the Microsoft Windows troubleshooter click view detailed information.
Post images or share links of the commands with results and windows update troubleshooter detailed information into this thread.
2) Download and install onto the desktop: Windows 10 Media Creation Tool (MCT) (Windows 10 iso)
https://www.tenforums.com/tutorials/9230-download-windows-10-iso-file.html
https://www.microsoft.com/en-us/software-download/windows10
3) Indicate any of these installed non-Microsoft software:
a) antivirus
b) firewall
c) drive encryption
Thank you @Docs-4663. dism /online /cleanup-image /restorehealth did the trick. I could finally update the system.
Regards
Jaime
The error states that windows is unable to find the .NET source files that are needed for the installation.
My best suggestion would be to make a new installer and reïnstall Windows, (BTW, Good luck with 4GB of ram...)
Hello... this is a brand new device. Thank you for wishing me good luck. This is not a PC, but a Windows 10 Tablet which will be running only one light application for unattended use. So 4 GB of RAM and 64 GB of internal memory disk is more than better, in fact, neither memory nor disk can be increased (I have even used a 2 GB device with this application and it was running for about 3 years now).
Windows was installed from factory so I don't have source files. I had this same problem with other device before and the solution was to restore Windows using the Factory Reset feature in Windows. After that, I was able to update system. I am looking for other solution without the need of factory reset since this is a brand new. I tried to update Windows just after the initial set up wizard.
Regards
Jaime
That's great news.
You're welcome.
Glad to help.
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