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JD-6686 avatar image
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JD-6686 asked FaeryFu-MSFT commented

Changed phone number and can't enter the security code now for my outlook email

I tried recovering it but it gets denied... do I have any other options? I need the phone number removed.

office-outlook-itpro
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1 Answer

FaeryFu-MSFT avatar image
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FaeryFu-MSFT answered FaeryFu-MSFT commented

Hi @JD-6686 ,

Can you log in to your outlook account now?

If you’d like to reset your password When you can’t sign in to your Microsoft account.

If you want to change the phone number that you use for verification
Sign in with your Microsoft account to Security.
Select Advanced security options, Under Ways to prove who you are, find the phone number you wish to change in your list of registered authentication methods, expand the section, and select Remove.
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You can also trun off two-step verification under Additional Security.
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Hope this can help you!


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advanced.png (58.0 KiB)
remove.jpg (35.8 KiB)
off.jpg (19.1 KiB)
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Hi @JD-6686 ,

I am writing to check if you have tried the suggestions I mentioned before.

Would you please get back to me at your earliest convenience? Because your response is of great importance for the following trouble shooting. If you need further help, please provide more detailed information, so that we can give more appropriate suggestions.

I look forward to hearing from you.
Warm thanks!

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