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NagarajuChagachagereBettegowda-7994 avatar image
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NagarajuChagachagereBettegowda-7994 asked Reza-Ameri commented

Windows 10 device is not initiating the poll sessions to the mdm server after the device is restarted

Windows 10 device is not initiating the poll sessions to the mdm server after the device is restarted

windows-10-generalwindows-server-nano
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Since when this problem started?'
Are you seeing any log files in the Event Viewer?

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@Reza-Ameri This i started seeing since 2 months. I shall attach the Even viewer logs here.

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Reza-Ameri avatar image Reza-Ameri NagarajuChagachagereBettegowda-7994 ·

No need to attach log files and since this is a public forum to protect your privacy with advice you don't share anything containing personal data.
You may investigate log files and ask us questions related to it.

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1 Answer

LimitlessTechnology-2700 avatar image
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LimitlessTechnology-2700 answered

Hi there,

To help diagnose poll sessions to the MDM server or device management issues in Windows 10 devices managed by an MDM server, you can examine the MDM logs collected from the desktop.

Starting with the Windows 10, version 1511, MDM logs are captured in the Event Viewer in the following location:

Applications and Services Logs > Microsoft > Windows > DeviceManagement-Enterprise-Diagnostic-Provider

Once you get the log you can get some insights on which is causing the issue.

Diagnose MDM failures in Windows 10 https://docs.microsoft.com/en-us/windows/client-management/mdm/diagnose-mdm-failures-in-windows-10



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