Azure Form Recognizer - GET API call not working

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MdAsfaque-0886 asked Apr 26, '22 MdAsfaque-0886 commented May 10, '22

Azure Form Recognizer - GET API call not working

Hi, I am trying to get the JSON output in the GET method of API call of Form Recognizer but it is showing status - not started. Please help me sort this issue out
This is the error that I am getting

"{\"status\":\"notStarted\",\"createdDateTime\":\"2022-04-26T12:13:11Z\",\"lastUpdatedDateTime\":\"2022-04-26T12:13:29Z\"}"

azure-form-recognizer

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Answer 1 · 2022-04-26T19:43:02.267Z

GiftA-MSFT answered Apr 26, '22

Hi, thanks for reaching out. The error message indicates that the operation hasn't started yet. It would be helpful if you can share the request details so we can understand your scenario better.

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Answer 2 · 2022-04-26T22:27:24.037Z

MdAsfaque-0886 answered Apr 26, '22 MdAsfaque-0886 commented May 10, '22

Yes, it indicates that the operation is not started but that is the actual issue.I get this type of error multiple times in a day since the last 3 days and it automatically works after a certain period of time. Earlier it used to work fine anytime without any hindrance.
Our main code is deployed at client's end and if this error comes frequently, then it will be an issue for us.

I want to know why is this error occuring in the first place so that I can identify and eradicate it.

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GiftA-MSFT · Apr 27 at 10:42 PM

Thanks for the details. What is the region of your resource and what version of the API are you using?

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MdAsfaque-0886 GiftA-MSFT · Apr 28 at 04:25 AM

My region of the resource is East US. And I am using Form Recognizer v2.1 API

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GiftA-MSFT MdAsfaque-0886 · May 09 at 04:31 PM

Sorry for delayed response. This issue requires further investigation through a support request. Please let us know if you don't have a support plan and we'll work with you to get a free support ticket. Thanks.

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