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JonhAndersonBaquero-8596 avatar image
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JonhAndersonBaquero-8596 asked StoyanChalakov edited

how to create a view in scsm?

Hello, I would like to be able to create a personalized view in scsm so that technicians can only see the tickets assigned to them, that is, Technician Juan can only see Juan's cases

msc-service-manager
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LimitlessTechnology-2700 avatar image
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LimitlessTechnology-2700 answered

Hello

Thank you for your question and reaching out.


I can understand you wish to create views in SCSM.

You could create the view in the console, using a type projection for Work Item containing the affected user relationship.
However, if your end goal is to have it in the portal, you could create the same result much easier with a SQL Chart widget and a SQL query that brings in items from WorkItem table and Join with the CI$User table to link up location.



--If the reply is helpful, please Upvote and Accept as answer--

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StoyanChalakov avatar image
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StoyanChalakov answered

Hi @JonhAndersonBaquero-8596,

below you will find two articles with nice examples regarding SCSM Views:

Create View for Incidents that have not been modified in last 7 days
https://techcommunity.microsoft.com/t5/system-center-blog/create-view-for-incidents-that-have-not-been-modified-in-last-7/ba-p/341452

and also


SCSM Console Views
https://www.xapity.com/single-post/2017/05/17/console-views

Those will give you an idea how SCSM Views can be created!


(If the reply was helpful please don't forget to upvote and/or accept as answer, thank you)
Regards
Stoyan Chalakov


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