question

matthewhendricks-6242 avatar image
1 Vote"
matthewhendricks-6242 asked DSPatrick answered

Authenticator app requires me to use authenticator app to log in

Hello

My accounts recently started requiring me to use authenticator app, but it was not working on the authenticator app itself (never got approve or deny, never got codes) so i deleted and reinstalled the app which means i needed to add all my accounts again, but to add an account I still need the approval of the authenticator app. So im stuck in limbo locked out of my email because I need the authenticator app to access the authenticator app.

microsoft-authenticator
5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

1 Answer

DSPatrick avatar image
1 Vote"
DSPatrick answered

so i deleted and reinstalled the app

This might have been fatal.

You can restore from backup (assuming there was one) but make sure no accounts have been added to the newly install app. Then sign on with recovery account to do the restore.

You can recover your account credentials from your cloud account, but you must first make sure that the account you're recovering doesn't exist in the Microsoft Authenticator app. For example, if you're recovering your personal Microsoft account, you must make sure you don't have a personal Microsoft account already set up in the authenticator app. This check is important so we can be sure we're not overwriting or erasing an existing account by mistake.
https://support.microsoft.com/en-us/account-billing/back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40

--please don't forget to upvote and Accept as answer if the reply is helpful--





5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.