question

66304432 avatar image
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66304432 asked YukiSun-MSFT commented

Direct Dial Phone numbers

Hello Teams Community,


Please I need your help on this issue.


So we have 5 users that require direct Dial Phone numbers that when people call it just goes to them.


For these 4 users when they call out it should ring out as the 03XXXXXX442 number.



Auto Attendant:


When people call 03XXXXXX442 it should call through to an auto attendant with 3 options, New Customer, Existing Customer, Everything Else.


New Customer Calls all users in the New Customer Call Queue

Existing Customer Call all users in the Existing Customer Call Queue

Everything Else Calls all users in the Existing Customer Call Queue


Call Queues:


New Customer: Ian, Maja, Deborah, Costa & Mohammed

Existing Customer: Ian, Maja, Deborah , Costa & Mohammed

Everything Else: Ian , Maja, Deborah, Costa & Mohammed


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1 Answer

YukiSun-MSFT avatar image
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YukiSun-MSFT answered YukiSun-MSFT commented

Hi @66304432,

For these 4 users when they call out it should ring out as the 03XXXXXX442 number.

For this requirement, you may consider setting up the caller ID policies. More details, you can refer to the documents below:

And as regards to configure the auto attendant and call queues, hopefully you can find instructions in the following article helpful:

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Hi @66304432,

Just checking in to see if above information was helpful. If you have any questions or need further help on this issue, please feel free to post back.

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